Hotel El Mirador by Balderrama Collection Hotel

Apparently the best hotel in the area (too expensive for the service you will get) i travel a lot around the world and believe me this is more like a two star hotel for American standards, now the views are great, unfortunately people that work there need to be train in hospitality. They treat you like you are doing them a favor. We arrived with my family and the welcome to the location was no good from the train station to the hotel, the views is the only good thing going for the hotel. At check in terrible service, at the restaurant terrible service, i will give you an example: we ordered bbq wings for my son and they made buffalo wings, i told them about it and they literally went to the kitchen wash the wings and pour bbq on top I showed them the difference and tried them to make sure and they were buffalo still with bbq (we are paying a good amount of money, they should at least be honest about it) when I complained the lady said: “I will let them know in the kitchen and took like an hour for the wings to arrived”. The following night we sat for dinner and we were not assigned a waiter so we waited close to an hour to have dinner, until we complained they actually help us but then it took forever with cold soups, we did a few activities with them (decent) they have signs about masks but the protocol is not followed by them (this is a safety issue, I do not mind paying as long as it is safe) when we complained at the front desk (they thought I was a tour guide)