The Segond Hotel

We had a family room which was quite spacious and beautiful. The beds were very comfortable, we also had a mini fridge & coffee/tea station with stools. The roof top pool is nice but small and shallow. We had to cross the street to go for the pool as it was in the other building. Overall it was a nice stay and it was a pity we only stayed for one night.

Me and my wife had a planned get away from our kids and booked the Segond Hotel as a great treat to ourselves. It was quite a mixed bag and I will go through the good and bad below. Good: Location is brilliant, we had a beautiful nice walk down to Ramla Bay, we were close to everything we wanted to do and see, we had two lovely evenings in the square which was easily in walking distance. The lady at check in and out was very nice and polite. The Bad: The room smelled of smoke, despite being a non-smoking room it had an ashtray in the outside area and the door couldn't properly close when outside so clearly people regularly smoke and the room smelled of it, we told the reception and they didn't care. The pool is nice in concept, but lacks sun (so always cold) and not very usable. The service was terrible, first the smoke in the room, then we asked on our second day for a new milk and tea and were told it was at a surcharge as they "only provide for one day" even when staying more(I've never seen or heard of this and I've stayed all over the world in MANY hotels). The breakfast... We asked for a gluten free bread and they gave us moldy bread (very obviously), without appologizing or anything they then took it and as we were about to leave brought out a bunch more without us asking. The eggs were bad, the meat seemed rotten, and the service couldn't speak English or Maltese. Many beautiful options on Gozo and Malta, avoid here!

I stayed with my family for 7 nights and we all really enjoyed our stay, friendly staff with warm welcome and easy check out. The breakfast was value for money, the room was very spacious and clean with comfy bed. We also had dinner few nights and the food was not bad-our child enjoyed the pool although I did not go in. The area very easy to move around with buses to Ramla beach, malsaforn, Victoria shopping mall and other places. My husband loved the outdoor sitting area especially at night. I will recommend and I will like to visit again.

We liked the room design & the beds were comfortable. But these were the reasons I rated it a 3 star -the shower water escaped from the shower pan and cause the floor to flood having to use multiple towels to dry it everytime we took a shower. - they provided a nespesso machine which was a nice gesture but once it ran out of pods they charge more for a refill. -the pool was extremely small and the kids never wanted to use it after the 1st day we went up there. -the AC unit worked very good but it was a fixed blower and blew directly on your face , that’s more of a design issue. -the balcony was a facing the shaft way and it didn’t make it enticing to go outside because you would be starting into other rooms. Other then that the staff was very nice and hospitable and the brick oven pizza was delicious.

The junior suite room was in fantastic condition and to a very high standard. Private Pool wasn’t heated so that was a waste of hope as only a winter-bather would have enjoyed it. Breakfast was varied but service chaotic and inexperienced. Took 20 minutes before we could order our coffees, after having waited another 20 minutes without receiving them we simply left. Overall impression is that someone with means decided to go into the hotel business and lavished on build and finish but forgot to get experience in hospitality.

Beautiful new hotel in a central location. Friendly and helpful staff. Very good breakfast. I recommend the Segond Hotel to anyone or family traveling to Gozo.