Hilton Petaling Jaya

Stayed 4d3n at Hilton PJ due to its convenient location. Food is good and cafe staffs are friendly, waiters should be more alert while on duty as one guy dropped the tray while passing by our table and my wife’s back got hit by the tray. Quite disappointed with the room conditions since it is a 5 stars rating hotel. We got a room which during check in, bathroom floor was not cleaned properly with stains, basin full of cracks, water leaking out from bottom of basin and entrance of bathroom floor with rusty marks, end up we need to ask for floor mats to cover those water leaking areas and request to change those mats with rusty marks everyday. Bathroom size is small, shower area without glass door resulting bathroom floor is always wet after showering. Facing tap water discolouration (due to on going maintenance work) and water temperature inconsistency issue from first day until last day of our stay. Tap water could turns very hot and discoloured out of sudden even if temperature is not adjusted and even in the mid of water running. Night duty manager did offer another room for shift but the room is having same water temperature inconsistency issue after performing check by own. Expect room conditions to be examined by staffs before offering to guest instead of having guest to perform condition check by their own. There is no facilities or play room for kids, not so friendly to family with young children.

The positives: The hotel is very nice, the room was spacious and comfortable, very big bathroom. The buffet breakfast has so much choice! It was really outstanding. And staff are very nice and helpful. The not so good: There is a renovation going on and taxis seems to get quite confused as to where the entrance is. The bed was slightly too much on the form side for my taste. The pool is nice but 1.5m deep with no shallow end, so no great for young kids. All in all a very nice hotel

Difficult to find hotel location..signage to enter hotel was too small..dont have kid pool..during i stay their system was down..

Really disappointed. The the stopper in the bathroom sink was floating in blocked sink, wardrobe light was continually on with door closed,the tap was leakingI informed the front desk but tthe sink was fixed temporarily and not the rest. The mirror in the bathroom was not cleaned for the 10 days.The bathroom floor and wall grouting has mould The bed spread had a big patch of blood stain and on another day it had big black patch on it. The towel had blue patches. My daughter and family had change rooms because my grandson had some kind of bites all over his hands and legs. He was was ok when he changed rooms. In conclusion there is no one supervising house keeping and no follow-up on maintenance issues when reported. I have been using this hotel for the past15 years and sad to see the hotel conditions deteriorating especially when there are stiff competitions from neighbouring hotels.