The Waterfront Hotel

Spend 1 night with family of 4

Not a bad place, relatively clean and comfortable. Location is great as every place in old Kuching is just a short walk away. But as usual, it takes one staff to spoil the stay. We booked 2x family rooms on the Club Floor, so that we could use the Club. We got to check in at the Club, and we were told that we could use it, all 6 of us, as long it was open. However, for breakfast on the 4th floor, it would only be for 4, and we'd have to pay for 2. No issues there. On the 2nd day of the stay, we were told that only up to 4 could use the lounge, and that we would have to pay MYR39 each for the other 2 pax. What?!!! And that is for each entry, i.e., for tea time, and then for "Happy Hour" (inverted commas because there's no alcohol served). We just needed to use the lounge to discuss our activities since we weren't in adjoining rooms. Some times we didn't even take a drink. The charge didn't make sense, and I told the staff that was not what we were told at the start. She later came back to say she spoke to the manager and we'd all get 'complimentary' lounge entry for the rest of the stay. Strange, I thought that's why you pay the extra for the Club Floor to start with.

This feedback is for management, Actually my review on staff is solely based on ONE staff member, the lady that looks after the pool and sauna for me every single day, she was so good, attentive and always positive. The rest of the staff needs to have better training. Some staff walk around bare feet, sometimes during quiet times the staff are talking to family loud and friends on their mobile phones disrupting the guests. Really weird, the only noticeable staff member that provided me EXCEPTIONAL service was the lady that looked after the pool and sauna in the mornings. She was fantastic, deserves a payrise

We stayed for 9 nights at the Waterfront Hotel when visiting family in Kuching. Our room was large, quiet and bright and we enjoyed our river view. The area is very convenient and we strolled around the old town and ate out in the area. There is a shopping mall attached and the food court is very convenient. Breakfasts at the hotel were quite good. The only slightly annoying situation was the shower which leaked onto the bathroom floor. Installing a rubber strip at the bottom of the door would be a good idea. Otherwise, we would stay again on our next trip.

Hotel located at Waterfront with bridge to Kuching North. Close to Chinatown and easy access to lots of local food places. Nice walking along the Waterfront and the local shops, like going back in time to earlier days in Singapore. Ventilation in room not too good. Woke up each morning with smoke smell in room. Aircon can be a bit noisy when turn on high. Had problem with WIFI for the first 2 days, until the hotel provided a dedicated device for the room. Nice hotel. Clean and very convenient. Will certainly return with other family members for a holiday, and travel out a bit to the surrounding areas and explore the various cultural offerings.