The Wembley A St Giles Hotel Penang

I stayed here for 1 night and never again. Was given room 2611 and it was an adjoining room. I could hear the kids next door all night. Then the temperature control in the room doesn’t work! It stays at 24C all night! The pillow and duvet is cheap quality and not cotton so it feels really hot! I normally stay opposite my favourite hotel and will continue doing so. Last time in St Giles

Perfect hotel for a weekend getaway! My partner and I stayed here upon recommendation from our family and feel we made the right choice staying here. Our room was spacious, and the shower had excellent water pressure! Our city view on the 26th floor was beautiful, and the area surrounding the hotel was picturesque and convenient for eating at local hawker centers. Would recommend! My only recommendation/area for improvement would be the air conditioning in our room. Although it did work and did cool our room, it only ever reached 24 degrees Celsius which was fine, but we would have preferred cooler. The room service was excellent as well! Though one area for improvement there would be having them stay open past 10pm.

The breakfast buffet was great! my family enjoyed the food there! The room was nice, neat and clean too! The staff was all friendly and helpful! We enjoyed our stay there!!

Location of st giles wembley is not as convenient to be on same side to 1st avenue or komtar side. As the shopping centres are on the opposite side, crossing the road is often challenging. And housekeeping service at st giles wembley is extremely disappointing. And terrible without the basic necessity to replace the floor mat, hand towels. Room make up is not assumingly confirmed even after the room make up light is pressed. Slippers are missing one without the courtesy to provide a new pair. Booking the rooms via 3rd party such as expedia has not been given clearly. I assumed breakfast is included when the front desk informed mine was without breakfast. Staying at wembley hotel is the first hoping it would be a pleasant one. Regrettably it shall be the last one. Witnessed twice guests were at front desk expressed their displeasure. And it confirmed the service culture must improve. I believe my stay at wembley hotel is over, and nothing i could offer except to say my family and I will stay at another hotel which we know it has given us a pleasamt experiences from our past visits to penang.