JEN Penang Georgetown by Shangri-La

About the hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.

Nearby attractions

Located in Downtown George Town neighborhood, JEN Penang Georgetown by Shangri-La is connected to a shopping center. KOMTAR is a notable landmark, and travelers looking to shop may want to visit 1st Avenue Mall and Prangin Mall. Traveling with kids? Consider PKSA Penang Water Sports Centre and Penang Bird Park. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Babysitting (surcharge)

Children's pool

Free cribs/infant beds

In-room child care (surcharge)

Laundry facilities

Outdoor pool

Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi and wired internet

Food and drink

1 bar

1 restaurant

Continental breakfast available for a fee daily 6:30 am–10:30 am: myr 48 for adults and myr 24 for children

Room service available

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Hair salon

Laundry facilities

Luggage storage

Multilingual staff

Porter/bellhop

Tour/ticket assistance

Wedding services

Accessibility

Accessible bathroom (select rooms)

Braille signage

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Roll-in shower (select rooms)

Well-lit path to entrance

Wheelchair-accessible concierge desk

Wheelchair-accessible path of travel

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Things to do

24-hour health club

Children's pool

Outdoor pool

Sauna

Steam room

Outdoor

Garden

Pool umbrellas

Conveniences

Ballroom

Banquet hall

Elevator

Front-desk safe

Gift shop/newsstand

More

Smoke-free property

Tv in lobby

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Nearest Airport

Penang International Airport

15 km from this hotel

Reviews that mention...

All reviews (5)location (3)family room (3)staff (2)dining (1)sleeping arrangements (1)clean (1)

Family Reviews

for JEN Penang Georgetown by Shangri-La

4.5 out of 5 stars

5 reviews

Review data

5 star reviews

60%

4 star reviews

40%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about JEN Penang Georgetown by Shangri-La

Latest reviews (5)

M

Muhammad Fadhlullah

11 Jan 2024 - 13 Jan 2024

reviewed on expedia

5 out of 5 stars

The club lounge access allows you to enjoy breakfast, afternoon tea and club lounge access (other than breakfast and afternoon tea) at the 2nd top most floor with amazing food and quite an amazing view. Would recommend for everyone to try the club access if you are patronizing this hotel for your stay. Had a pleasant stay with my family consisting of 1 y.o. infant.

D

Ding

24 Nov 2023 - 27 Nov 2023

reviewed on expedia

4 out of 5 stars

Pillows were too soft and were uncomfortable for me. Very happy for the family room that allowed for the family to sleep comfortably together in the same room. Conveniently located to the heritage areas and nearby malls. Was odd that combs were not provided with the room but that's a minor issue.

T

Tan

18 Dec 2022 - 21 Dec 2022

reviewed on expedia

5 out of 5 stars

We checked in the family room & very pleased that the hotel set up the sofa bed with pillows & blanket for us. Room & bathroom are clean. Location is great which is next to Komtar.

T

Tony

13 Apr 2022 - 15 Apr 2022

reviewed on hcom

5 out of 5 stars

Excellent service and a fantastic location. However, a few things need to be improved: there are no rain showers in the bathroom, and the water pressure is low, necessitating a longer shower time. The soundproofing is poor; I was assigned a room directly across from the lift lobby and could hear people talking and children running outside, causing me to awaken from a dream several times during my stay.

A

31 Jan 2024 - 2 Feb 2024

reviewed on hcom

4 out of 5 stars

Great location! Not a very big room for a family room. Great service from all the staff and e very good and big breakfast.