OZO George Town Penang

Booked two days at this weird hotel . There was no one to help with our luggage and the reception to check in was on the 20th floor . I was travelling with my elder sly parents and children , total 7 people . We had a lot of luggage and had to take in turns to go on reception for checking in. I booked three rooms and only two were given on the same floor . Third room was 5 floors up . The rooms keys wouldn’t work on other floors so I struggled to get to my children as they were on another floor . At check out we had to go at floor 20th where the reception is ( we stayed at floor 11 and 16) for checkout then all the way down at ground floor to exit the hotel . There was not arrangements for disabled and elderly customers . The breakfast was basic nothing extravagant. I believe I paid a lot for the service I received

We had a great stay at Ozo. Will definitely recommend to friends and family.