Sheraton Imperial Kuala Lumpur Hotel

So we check in around 10 pm and one of the rooms where real smells humid and has water drops coming from the AC in the dressing room. We asked for changing the room, so this has not been taking seriously, so I needed to step down and re ask the receptionist for that. Funny enough she wanted me to provide pictures proving that. Then room changed to a different floor, so now my kids are 10 floors away, as they claimed no available rooms in the same floor. I accepted as I had no other option, we moved to the other room and it smells terrible, seems it had been left with no AC for long days. My wife decided to go and have a fight with took a plenty of time with some anger level, then we secured a room for the kids 4 floors away which was decent. Upon check out we asked for bell boy to help with the language but never came, so I had to take everything down myself, when I saw the bell boy down hr apologized claiming that he is so busy. Very low quality hotel and super old, can’t be considered as Sheraton, though the location is awesome and very close to everything. Will never repeat.

This is our first trip to Malaysia and after this experience this will be our last trip. This experience has definitely put me off coming back. I booked 2 rooms in March 2023 for December 2023 and requested rooms to be next to each other because we're travelling with our children. The Hotel failed to acknowledge our request and we only found out when we arrived at the hotel. We had to wait a long time at the lobby. This hotel staff is very unwelcoming. The staff at the reception offered us 2 rooms in different floors, which is not suitable having the children on another floor. Other option given was rooms in the same floor but it is smoking room. The whole floor and the room smelling like an ashtray. The deco, bathroom and staff is nothing like a 5 star hotel. Sheraton Imperial Hotel as a 5 star is misleading. Ive witnessed how staff treat (bum lick) other communities (non Asian). Maybe thats how they are. I've travelled a lot but this is the worst, worst than 1 start hotel. NEVER AGAIN!!!!! DONT WASTE YOU MONEY AND EXPERIENCE

Top notch in every aspect. This was my eighth stay since 2010. My family and I thoroughly enjoyed the comfort and convenience. Friendly and professional staff.

We stayed in this hotel for 5 nights on a family holiday. The hotel is good with good room size. However, the services are quite disappointing. After we checked in, we noticed that there were no towels. We have to ask for them. They brought the towels, but didn't bring the bath mat and I have to ask for it again. Next day, they cleaned the room, but didn't fill up the soap and shampoo bottles. We have to ask for it again. Similarly, for breakfast, you have to stand in the queue for 10 to 15 minutes before being seated. You should avoid this hotel, if you can as there are plenty of options around this area and the KL city.

We stayed there for 5 nights on a family vacation. The hotel is good with good room size. However, the services are quite disappointing. When we checked in, there were no towels in the room and I have to ask for them. They brought towels, but no bath mat and I have to ask for it again. Similarly, next day they cleared the room but didn’t fill up soap and shampoo bottles. Importantly, you have to stand in queue for 10 to 15 minutes to get seated for breakfast. Avoid this hotel if you can as there are many options around this area and in KL city.