254 Ole Sereni

Property is great. Our second time staying here in less than a week. First stay was excellent. Second time we decided to stay here from The Nairobi Serena as it was close to the airport & we were traveling that night. We ordered food (with two little kids) which took over an hour for just pizza & fries as it was late afternoon. Once the pizza was ready, it sat on the kitchen counter until I finally decided to go collect it myself as our server didn’t seem to care. To make matters worse, we got to the hotel at around 3pm and our room wasn’t ready, they finally put us in whatever was available (not the room we booked) and the room (club room number 329) smelled like cigarette smoke (previous guest). They finally changed us to a different room (350) but at this time our kids had missed their naps. Front desk was very helpful but I think the service was absolutely horrible. Maybe the newer side (Emara) has better service but the food isn’t great there either for what they charge. Mark you we stayed at Serena, Radisson Blu Arboretum, Sarova etc during our 3 week visit to Kenya & they all had amazing customer service so this is not coming from nowhere. I would love to stay at Olesereni again but I’m not too sure I would again.

WE LOVED THIS HOTEL! We stayed here since it was the only hotel with a view of Nairobi National Park. It was our hub between different safaris. There is a new hotel, which is double the price, but we stayed in the older one and it was GORGEOUS! The grounds are very secure and nice. Being 2 women traveling alone, that was a big concern for us. The buffet was over-priced ($35/person), but we got Uber Eats delivered and that was great. The staff, Nelson, Felix, and all of the staff were like family welcoming us back each time. We loved them to death and will be back to see them! Definitely stay with 254 Ole Sereni! You will not regret it!