The Sarova Stanley

This Nairobi icon is a true gem ! A wonderful hotel with an amazing history. A remarkable staff, extremely warm and welcoming. We will highly recommend the Stanley to family and friends.

Let me start off by saying... WOW. This was my first visit to Kenya, and I feel like I could not have picked a better hotel. "Property condition & facilities" only got 4 stars because they are renovating so I had to go to their sister hotel to use the pool, which also means the gym was temporarily closed. At the top of the endless list of positives: THE STAFF. I cannot say enough about the staff and how incredible every single staff member was that I encountered. I felt loved, respected, seen, cared for, and welcomed during every minute of the 4 days I was there. Eunice, Emily, Emily, Kendra, Sarah, Boneface, Beatrice, Beatrice, Samuel, Richard, Edgar... the list goes on.. and they were all SPECTACULAR! I felt like I was a part of the family. My heart was full of joy and love the entire time I was there because of the staff. The management is strong and extremely personable. The front desk staff members are dedicated, thoughtful and attentive. The concierge/porter team is friendly, quick, observant, and charming. The dining team and the kitchen team are engaging, delightful, invested and joyous. And lastly, the housekeeping team was warmhearted, hard-working and cheerful. In addition to the staff, the room I stayed in was perfect, clean and very comfortable! AND the food from the dining room not only met my expectations but exceeded them! Definitely get the breakfast option! Honestly, I cannot wait to go back. They made my trip a once-in-a-lifetime experience.

They wants $100 for early check in even they have rooms available. I saw several groups left the hotel because they insist this charge. After hours negotiation, they agreed on $40. Then they also ask for $50 for late check out. I stayed their for 2 nights with 2 kids. They also charge for $40 for extra person. So do not book this hotel. This is not a good hotel at all. You can have many other choices around there.

I stayed at the Sarova Stanlet on 2 occasions during an 8 day stay in Kenya and my stays were excellent. The staff is courteous, accommodating, and made great suggestions on what to do while in Nairobi. The delicious daily buffet breakfast was plentiful and varied, and the Thai restaurant in the hotel serves some of thee most delicious Thai food I've ever eaten in the world. Dinner even comes with a brief massage! My second stay at the end of my trip to Kenya included a free upgrade to a club room which shows how much management is into service. I would definitely stay at the Stanley again, and I highly recommend it to friends and family.

If you stay here, you must have breakfast at the Cafe Gava, near the local school. Just follow the school children and you'll find it! It is where the locals eat. You'll have your eggs cooked on the spot by the cook in the restaurant itself. The kitchen is funky but the food is handled well. I was here to do photos of people and life in Kenya. The owner and staff let me back into the kitchen itself and the staff were so friendly and played to my camera alot giving me wonderful images.