Kempinski Hotel Ishtar Dead Sea

Probably one of the better hotels in the Dead Sea region but unfortunately it fell flat for us after check-in. Check-in was excellent - we felt pampered and important, then after that it just went downhill mostly. The worst was the pool service, or lack there-of. After a long flight into Amman, then drive to the hotel, we were starving. Absolutely no wait staff anywhere. We flagged the lifeguard who barely spoke or understood English, who finally gave a menu. But again, no waiter to take our order. When the waiter came, we ordered the chicken quesadillas. After a very long time the food came out and it was very juicy and dripping everywhere, but no plates, no napkins provided. We informed lifeguard who again smiled, not understanding, and when a waiter took ages again to show up, he disappeared for at least 20 minutes! We ate half the dish, food dripping down our arms, and used the pool towels as napkins. It was awful. Please fix this. On the other hand, the gentleman at the dead sea assisting with the mud and towels was excellent! Attentive, kind, helpful and knew enough english. Just the best! I think his name was Mohammed. Belly dancer was amazing entertainment and so sweet with my daughter. That was a very pleasant experience. Room was large but odd style. Breakfast was like a zoo- people and kids screaming everywhere, lots of food options but nothing memorable or delicious. This hotel does not live up to the Kempinski name, sadly - hope they can improve.

This hotel spectacular, spacious rooms, excellent dining, access to the Dead Sea. Wonderful employee at the Dead Sea who assisted me and my family with a mud bath by the name of Jalal. Would definitely come back.

This property was just amazing, to be honest the staff who worked there made this property stand out and make my stay amazing. The property itself was beautiful and exceeded my expectation but what stood out the most was the staff , from the moment you get on the property all the staff are tentative to all the details of how to make your stay amazing , I can’t remember the name of the person who checked us in but he was amazing and I just want to say thank you to all the staff who helped make our stay amazing from the valet , doormen , cleaning staff and kind gentleman at the obelisk restaurant (yahya) who helped us have an amazing dinner and was very helpful with information about the property and things to do . I will definitely be coming back and recommend this place to anyone who is looking for a couples retreat or a family setting getaway , also my wife had an amazing time at the spa which made her very relaxed.

Not a lot for kids, no playground or waterslides, no shaded pool. Family duplex did not have a hair dryer. Golf cart service was slow. Service and amenities were closer to 4 stars than 5, food was average.

Everything was great. Wonderful palce with great facilities. We have been with two little kids age 2 and 4 and half. The guys at the breakfast and dinner were really great, especially Yahya and Zaher to be mentioned. The housekeeping kept our room clean and tidy. Thanks to Laith Yousef. We would like to mention Maher the lifeguard too. We had message at the extraordinary spa. Sakunda and the other lady were really professional.

Excellent facility. I think it’s the best on the area. Good for families with special arrangements for kids in the kids club.

Great property, perfect for families.

The nicest 5 star resort in Jordon's Dead Sea area. We stayed in the family compound with had a loft with a king bed and a lower level with a roll out couch/bed and single bed. The room was massive, like an apartment. My only ding would be these rooms have no view, you are looking at the back of the rooms with Dead Sea views. The downstairs bathroom is only a ½ bath. They have a walk in closet that they should combine with the ½ bathroom to make a full downstairs bath with shower. The room itself though is very cool, almost Japanese modern. The resort is also very clean and luxurious. The buffet for dinner was decent, but not as good as the Kempinski property we stayed at at the Red Sea. Breakfast was great though. They have a full "beach" area with a service bar to help guests through the Dead Sea process of floating, then mudding up, then floating again. They have lounge chairs and towel service right at the beach. They do a lot to take care of the guest and make the experience special.

We are a family of 4 and stayed in the family duplex. It was really cool and very close to the pools/lazy river especially. The rooms are sharp and clean and convenient. I liked that they walk around and give you free bottles of water and some mini-refreshments (shots of strawberry juice, watermelon slices..etc). It's a 5 star hotel and doesn't disappoint. Only thing we were bummed about was the belly dancer wasn't schedule for the night we were there but the live music at the terrace was still really good and what an enjoyable place to sit at night with a hookah and dinner/snacks. Highly recommend. Every year we go to Jordan we make sure we go to Kempinski DeadmSea and no other.

Not suitable for family with small kids. Some staff are not trained well and actions were so slow. Safety box was broken and we couldn't go out for 3 hours to wait for repair. It is too expensive against the service level. Costs for restaurants are also too expensive.