Super Hotel Akihabara, Suehiro-cho

My main complaint is about the bed and staff. We stayed in a room with a bunk bed, and both beds had extremely hard pillows. While theoretically the hotel offers pillow "menu" at the lobby, the soft pillows are all gone quickly as there are very few of them. If they are so popular, how come the hotel doesn't get more of them? We ended up suffering for our two nights with the rock-hard pillows. Even worse - when trying to ask the staff about it, we realized that the hotel had several "baby" pillows in their storage, which were regular soft, but they refused to give 1 or 2 of them to us because of our age, even though nobody else used them. What a disappointing customer attendance.