Hotel Monterey Ginza

The property was in good walking distance to various restaurants, subway and shopping. The hotel room was pretty small for 2 adults and a child but this is in Ginza so it is probably normal. The front desk staff was very helpful and spoke English pretty well. Yamato delivery was across the street so it was very convenient to ship luggage from the hotel.

Good place for those whose budget precludes staying in a fancier property. Room was clean and price good for Ginza. Nothing fancy, room I had was small and plain. Bed reasonably comfy though pillows not the best. Walls a bit thin - I heard a baby crying periodically. Breakfast is plentiful but a bit pricey. Staff was helpful and kind, and reasonably good English was spoken. All in all a decent place to stay.

We experienced terrible customer service during check in. The staffs at the front desk argued with us and asked us to pay extra $18,000 yen for our child who is 7 years old. They said he is considered as an adult under their hotel's policy. When we booked online, we had indicated that there are 2 adults and 2 children and I remember all ages had been entered during the booking. This is a surprise to us when we checked in. We had no choice but to pay the addition. The condition of the hotel is not same as seen on photos. Room and bathroom are so small. It is kind of crowded for 3 people in a room. Please be aware!

Excellent location, in a walking distance to Tokyo Station as well as lots of shopping. Friendly and helpful staff. Our family of four had two connecting rooms - not cheap, but very comfortable. We would stay there again.

Good to have parking for us, and connected room for family of four is option which offer from this hotel, which is not easy to find.

Very clean and comfortable rooms. The hotel is in a great location in Ginza, breakfast service was very good. we loved our stay and my kids even more.