Hotel New Otani Tokyo The Main

About the hotel

This hotel features 20 restaurants, 4 bars/lounges, and 3 coffee shops/cafes. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business center, and conference space are onsite.

Nearby attractions

Hotel New Otani Tokyo The Main is located in Chiyoda, a neighborhood in Tokyo, and is in the entertainment district and near a metro station. Akasaka ACT Theater and Suntory Hall are cultural highlights, and some of the area's activities can be experienced at Roppongi Hills and Akihabara Electric Town. Tokyo Disneyland® and Tokyo DisneySea® are also worth visiting.

Popular amenities

Family friendly

Babysitting (surcharge)

Grocery/convenience store

Laundry facilities

Refrigerator

Wifi

Available in all rooms: free wired internet

Available in some public areas: free wifi and wired internet

Food and drink

20 restaurants and 3 coffee shops

4 bars/lounges

Buffet breakfast available for a fee daily 7 am–10 am: jpy 3450-6900 for adults and jpy 2875-4025 for children

Room service available

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Hair salon

Laundry facilities

Luggage storage

Multilingual staff

Porter/bellhop

Tour/ticket assistance

Wedding services

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible path of travel

Wheelchair-accessible registration desk

Things to do

Bicycle rentals

Shopping

Outdoor

Garden

Conveniences

Atm/banking services

Ballroom

Banquet hall

Elevator

Free newspapers in lobby

Front-desk safe

Gift shop/newsstand

Grocery/convenience store

More

Designated smoking areas (fines apply)

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Nearest Airports

Tokyo International Airport

15 km from this hotel

Narita International Airport

60 km from this hotel

Reviews that mention...

All reviews (6)staff (4)clean (1)family room (1)dining (2)pool (1)

Family Reviews

for Hotel New Otani Tokyo The Main

4 out of 5 stars

6 reviews

Review data

5 star reviews

50%

4 star reviews

33%

3 star reviews

0%

2 star reviews

17%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Hotel New Otani Tokyo The Main

Latest reviews (6)

G

Grendel

27 Apr 2024 - 28 Apr 2024

reviewed on expedia

4 out of 5 stars

The customer service is excellent however the que to check in takes longer. Its golden week but it should already expected and place more staff to lessen the long wait times for checking in. Overall, I will stay here again and recommends to friends and family.

P

PAOLO

22 Apr 2024 - 25 Apr 2024

reviewed on hcom

4 out of 5 stars

Overall good, this is a quite big hotel with a mix of business and tourist presence. Room big enough for us (family of 3), appreciated a toilet room separated from main bathroom. Room and hotel looks a bit outdated but everything working. Breakfast quite basic in terms of choices and quality.

r

robert

4 Apr 2024 - 13 Apr 2024

reviewed on expedia

5 out of 5 stars

Hotel was lovely. Big family room compared to other Japanese hotels. Very clean. Lovely staff. Very warm in the hotel - too warm in some of the dining areas

Y

Yumiko

9 Nov 2023 - 21 Nov 2023

reviewed on expedia

5 out of 5 stars

I don’t need to go out . Hotel has everything It’s soooo convenience ..! Hair salon , Gym .. family Mart .. restaurant .. too .!!! So many choices .!! Thank you soooo much Otani 🙏

J

Joanne

14 Nov 2023 - 15 Nov 2023

reviewed on expedia

5 out of 5 stars

The hotel has large rooms, well appointed amenities, comfortable bed and choice of pillows, multiple dining options (all quite pricey, but the hotel is also within walking distance to the nearby restaurants of Yotsuya, a business district, so one is spoilt for choice) and efficient staff. The Japanese garden is gorgeous, and you do feel like it is an oasis in the centre of bustling Tokyo. I came here with family and I really enjoyed the experience.

A

Andre

17 Jul 2022 - 21 Jul 2022

reviewed on expedia

2 out of 5 stars

I’ve been travelling to the New Otani once a year for the last 20 years. This will be our last time. It’s rare to encounter rude inattentive staff in Japan but it seems to be the case at this property. $80 for 2 hour use of the outdoor pool?? Never paid for it once in the past. The inability to assist when asking for a larger room in a seemingly empty hotel to fit my family even though I was willing to pay extra boggles the mind. The icing on the cake is when I checked out and was asked how was your stay, I responded “not good” and the reply was “sorry to hear that here is your bill”. Disappointing.