Smile Hotel Shinosaka

The staff were amazing- thank you for coordinating with our other hotel to hold our reservation and luggage while my husband was recovering from his back injury. This is top notch customer service- and the first thing that happened when we checked in was the receptionist’s genuine concern about my husbands back. I was holding back tears. Smile was everything and more. We loved how there was everything within walking distance but you don’t experience the buzz and noise of the city. Super close walking to local metro and this metro line was super easy to navigate. The room was just perfect- just what we needed after a long day of being on our feet. We truly appreciated the cut out in the room for our luggage storage- so intuitive and helpful. The hotel maintenance staff was extremely sweet and kind- always greeting you with such respect and kindness. The laundry facilities were god send. As travelers from the U.S. and packing real light for clothes, having a separate washer and dryer unit was amazingly helpful & the accessibility! Would definitely come back and recommend to friends and family that visit Osaka. Thank you Smile Front and Back end Staff- y’all made our stay comforting and supportive!

Best hotel we’ve stayed at in all of Japan. Very clean, spacious rooms and very kind, knowledgeable staff. Walking distance to two family marts, one 711 and one Lawson. Very close walking distance to some of the best yakitori restaurants in the country. Also walking distance to two subway stations. Also very nice that they have laundry and dryer for guest to use. Aside from all the amenities, the staff makes this hotel the best.

Staff is friendly. Check-in is fast. I like that they have other services like the laundry family. Walkable to the train stations.

V good location, close to stations, many quaint eating places with excellent food, many lawson, family mart and 7 elevens for quick bites