The Westin Osaka

Very nice standard. But. I booked a hotel with pool access for my children and it was not informed it was required to be above 18yrs only. Thats not acceptable.

Firstly, compliments to the staff who went out of their way to organise an ophthalmologist appointment for me because of a minor eye infection. The clinic was in short walking distance and the cost only 5000 yen!! The hotel is a 10 minute walk to Osaka Station which gives you access to tons of shopping, dining and rail options. There is a 7-11 across the street and a 24hr laundromat down the street that takes credit card and IC Cards. The hotel is nice however space is a limit of you’re travelling in a large group. For our family of 5 (3 kids under 13) all the hotel and provide is a room with 2 twin beds and a spare bed which makes space in your hotel room cramped. Otherwise we had a very pleasant stay.

Well maintained property that you can tell was once quite luxurious and grand. Thanks to the age of the hotel, the rooms were very spacious for Japan and allowed my family to spread out somewhat. Too bad the on site restaurants were only operating with limited hours.

Everything is great except that the hotel’s queen size beds are not actually queen size. I would suggest checking the size of the bed. Some rooms have full size and some have queen size. But they don’t seem to have any queen size beds in their rooms. We were traveling with two kids so thought we can manage with two queens but that was not the case. We ended up spending more money and moving into another room.

Not very good for children. Though the staff friendly and gave the kids a welcome pack - they weren’t able to use any facilities of the hotel. The executive lounge hours are terrible - it is barely open and you cannot have children in there past 7pm. The staff did deliver a selection of food and drinks to our room as we couldn’t have them in there which was thoughtful, but in most executive lounges we have stayed at the hours are until at least 10pm with no restrictions on children. The kids were not allowed in the pool or fitness area and I did not see this anywhere when booking - I assumed as with all other hotels we have stayed at that there would be no restriction on the use of the pool for paying guests. Not worth the over 500 per night we paid.

Overall: I would stay at the Westin again with my family. Room: Spacious for Japanese standards and very nice. Staff: They were on top of it, and were great from the intial booking to check out process. Food: Food at the hotel is a bit pricy, but there are lots of local options nearby in walking distance Walkability: It is a bit of a walk from the nearby subway station which makes it less convenient so it's best to know your taxi stand locations nearby in case you get tired.

Do not advertise yourself as family friendly and then keep under 18 out of the pool. That is not okay and deceptive. We were not the only family that was disappointed.

The Westin is a great place to stay! Wonderful, friendly, and attentive staff. I came with two kids and it’s great for families as well. We also loved the shuttle service on weekends from Osaka station. Would stay again!