Hotel Hankyu International

Great hotel and staff is very friendly. We learned there is no laundry machine onsite. Pool is extra fee and not accessible to kids. Very walkable location.

It was so nice to my family. clean, room size, breakfast, etc ~~. except , little far from the subway ^^

20th – 23rd August 2023 Osaka, Japan Hotel Hankyu International, Osaka I am going to put down random thoughts / comments as they spring up: - greeted by courteous staff upon arrival for check-in, however we could not make out if it was the floral arrangements or the air freshener spray they were using but there was a faint stuffy / musty smell billowing in the lobby - Pleasant, smiling, obliging staff yet are not very conversant in English so communication was not the most effective and took a while to get messages across --- not really ‘international‘ as the name of the hotel suggests. There was perhaps just one or two staff who could really communicate effectively in English - Emailed them for transportation advice but never heard from anyone , not until a family member who had arrived days earlier called them on our behalf and asked about the email inquiry did someone finally replied to it, unfortunately a tad too late cos we had already landed and had to figure things out ourselves - In fact, we dialled the front desk a few times for basic inquiries yet were often met with communication ( language ) problems - Suite on 29/F is spacious and clean and enjoys a nice view of Osaka through wide glass panels in both the living room and bedroom - Toiletries do not include body lotion, so we asked for one because our family in another room but on the 33/F and they had “GUERLAIN “lotions and shampoos etc.

This is an wonderful hotel with amazing staff! From check in to check out and everything in between, staff were incredibly helpful with finding restaurants, Tenjin matsuri parade routes and firework location. A special thanks to Makino (at the reception/front desk area) for finding a bar that was open (hotel bar is closed on Sunday) for us and even going above and beyond to walk us there so we didn’t get lost. Breakfast (eggs benedicts) and dinners (omakase sushi) was delicious and reasonably priced for the high quality. My family and I will definitely be visiting this hotel in the future. Thank you Hotel HANKYU International!

All staffs are kind and they are ready to help. I My family really enjoyed staying here. Thank you.