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Hotel New Grand

4 1/2 star hotel
Kids stay free
9.4/10 Exceptional
(1008 verified Hotels.com guest reviews)
See verified family reviews (3)

About the hotel

4 restaurants, a bar/lounge, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Other amenities include self parking, a business center, and conference space.

Nearby attractions

Hotel New Grand is located in Yokohama City Centre, a neighborhood in Yokohama, and is near a metro station and on the waterfront. Osanbashi International Passenger Terminal and Yokohama Bayside Marina are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Yokohama Cosmo World and Yokohama Port Museum. Nogeyama Zoo and Anpanman Museum are also worth visiting. Guests appreciate the hotel's convenience to public transportation: Motomachi-Chukagai station is 5 minutes by foot and Nihon-odori Station is 10 minutes.

Popular amenities

Family friendly

Laundry facilities
Refrigerator

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

1 bar
4 restaurants and 1 coffee shop/cafe
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Wedding services

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Visual alarms in hallways
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs available on site

Outdoor

Garden
Terrace

Conveniences

Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Reception hall

More

Designated smoking areas

Nearest Airports

Airplane
Tokyo International Airport
17 km from this hotel
Narita International Airport
76 km from this hotel
map

Reviews that mention...

Family Reviews

for Hotel New Grand
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

3 reviews

Review data

5 star reviews

33%

4 star reviews

67%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Hotel New Grand

Latest reviews (3)

A

Andy

30 Jun 2024 - 1 Jul 2024
reviewed on expedia

5 out of 5 stars

As soon as we walked across the street to the hotel, a porter came to assist us with our luggage. He walked us up to the counter to get checked in. Even though we did not know any Japanese, we were able to get through check in easily. After getting the keys, another employee took us up to the room while another porter took our luggage and met us at the room. The service was excellent. The hotel was clean. The AC was working properly. The property was 3 blocks from Chinatown. There is a shuttle bus from HND that stops next to the hotel. This hotel was a great stay for our family and we would come back here again.
S

Stephen

3 Apr 2024 - 4 Apr 2024
reviewed on expedia

4 out of 5 stars

Centrally located near the waterfront, kiddie corner to Chinatown, just fabulous!
S

Shahram

12 Apr 2023 - 14 Apr 2023
reviewed on expedia

4 out of 5 stars

Staff are very friendly and want to help. Hotel is in a very good location and rooms are very clean. They have a great breakfast. The only issue which could be in many places, is that room size is enough for only two adults. We had two kids and the room felt very small. The bed size is not queen but double.
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