ROK Hotel Kingston Tapestry Collection By Hilton

Property is well maintained, modern and clean. Staff was friendly but needs to be trained in good customer service. At the very least honor their responsibilities as a business in the hospitality industry. My daughter and grandson (6yrs) recently spent one night there as she was in-transit to another destination. Their flight got in mid morning and they got to ROK close to midday to which they were greeted by pleasant staff but was told they had to wait in the lobby until checkin at 3pm. I understand and can appreciate rooms not being available right away, however, at the very least they could have offered for them to use the amenities (the pool) especially because she had her young son with her. Not only did they not offer any other options (maybe make recommendations for tourist attractions) besides wait in the lobby, they had to wait ONE HOUR more and was met with excuses… They were in the front desks line of sight for hours, baby sleeping in the lobby and their room was not made a priority/ ready for 3pm. As a hotel carrying the “by Hilton” brand I expected better and would advise management to do better when it comes to training employees to uphold a higher standard! It’s sad that employees recognised that it was unacceptable but didn’t think to do better. I wouldn’t discourage anyone from staying but I encourage management and team to do better! It’s sad when a low standard is expected because it’s Jamaica. Dare to be different ROK

My parents were very pleased and told all of our family about it. They're booking again in the spring. My mom said it was the best hotel she's ever stayed at. Would recommend. Dad said 6 stars lol

The constant bombarding of the panhandlers, pestering guests for money. This included children, who should have been at home asleep

No TV horrible internet i have 2 young kids that are miserable and want to leave.... Rather a refund

My parents stayed at ROK Hotel for 2 nights and they are so happy they did. Their suite was clean, spacious and comfortable. The staff were super helpful, friendly and professional. The food was incredible. They had such an amazing experience and have sent pictures to all our families and friends. Many Many thanks for your excellent service... May God Bless the ROK Family..