Hotel Torcolo

Excellent service at this small, unpretentious, family owned hotel. Nothing fancy but very adequate. A/C could be strengthened in Room 27 where I stayed.

Friendly helpful staff. Unfortunately, the rock hard mattresses spoilt the trip; it was impossible to sleep for more than a couple of hours and lying on such a hard surface resulted in hip pain which has continued now for several days. When I asked for a replacement they couldn’t do anything for the first two nights as all rooms were taken. They found a new mattress for the third night but this wasn’t much better; it came from a spare ‘put up’ bed which was softer when on the camp style base but once transferred to my solid base bed became as hard as the original mattress as there was no give in the bed. Looking at other comments on the site I see this is a common problem and wonder why it has not yet been resolved. The decor of the room was also disappointing. One wall had one mirror and that was the complete decoration for the room. I had to clean the inside of the bed side cabinets and wardrobe before placing items inside. The bathroom was clean as were the floors. The breakfast was as expected and the young man serving very polite and helpful. To summarise a lovely family running the hotel but this is also the same family who aren’t listening to feedback on the bed situation, a problem which dominated my stay and affected the enjoyment of the whole trip.