Antica Locanda Leonardo

I typically dislike writing negative reviews but some things rubbed me wrong. I will start with the good parts: the location is excellent, it is a clean hotel with really good breakfast. The beds were very comfortable and our room was quiet. I wish they provided 1 bottle of water a day; instead we only got one bottle each on our first day (not a huge deal). Some of the staff look miserable and had an attitude. I am not someone who bothers people and asks too many questions and I understand when people have a bad day or family issues they can’t leave behind. But when I asked questions I received eye rolls and snappiness from some people. During breakfast an American family thought they forgot their key in the room and one staff member mumbled in the passing “Vero Americano” very rudely which did upset me. I didn’t react but it rubbed me the wrong way and wanted to translate to this family but decided not to ruin their vacation and experience. This hotel has a lot of potential and I hope they will improve their professional skills.