Best Western Hotel Piccadilly

Will never stay here again! Uncooperative staff, aging infrastructure, tiny bathrooms and dirty beds make for a perfect disaster recipe. The thermostats were so archaic that their own staff couldn’t figure out how to work them and we had to wait for two hours before someone figured out how to turn the AC on! The headboards were dirty and full of oil stains from previous occupants!! The bathrooms are so tiny that you could hit your head against the sink while getting up from the toilet or bump your elbows again IST the wall while drying yourself after a shower!!! We had booked two triple rooms and asked for adjacent rooms as we were one family - they said they would try to. The staff never told us they only had one triple room on each floor and that it would be impossible to get two rooms on the same floor - we were forced to downgrade one of the rooms so we could get rooms on the same floor but they forced us to pay for the rooms we originally booked saying it was our “choice” to be downgraded!!!! Terrible - please do yourself a favor and go to Hotel President which is barely a mile away from this one and is a much much better hotel.

When I made the reservation. I saw that the property was family friendly and had a laundry facility. With all the traveling we were doing, having a laundry facility was very important at that moment.