Dei Borgognoni Hotel

We arrived after a long flight to a friendly, welcoming family like environment. You couldn’t ask for a better location. Walk 2 blocks to Trevi fountain. Walk the other way to Spanish steps. The hotel recommended restaurants that were top notch. Whenever we needed a taxi or info, they were helpful. The bar/restaurant area staff were fun and made us feel relaxed. The rooms were clean and comfortable with many amenities. This hotel was the perfect pick!

I’ll start out by saying that the hotel is in an EXCELLENT location, which is the main reason I reserved it…extremely close to the Metro, Trevi Fountain, and Spanish Steps. We had 2 rooms, as a family of 5. Both rooms were quite small. The air conditioning doesn’t get “American” cold and actually shut off in the middle of one of our nights. It was about 84°F/28°C overnight (100°F during the day) so it got HOT. The other nights were still not as comfortably cool as we like them because the A/C wouldn’t cool the room enough. The elevators are TINY…3 people max. My claustrophobia got the best of me on that and most of the time I walked the 4 flights of stairs instead. Both rooms had showers with a slanted ceiling (we were on the top floor) you could hit your head on and a very slippery tub to stand in. Oh and there were quite a few ants in the one bathroom. The attentiveness of the front desk and service in the breakfast/bar area was great…you can tell they worked with what they could. I just think the hotel itself needs to be updated/upgraded. I feel it was the happenin’ place back in the day (based on the outdated decor) but needs a facelift to become that again.

The location was an excellent choice. We could walk to Trevi, Spanish Steps and the Pantheon from hotel location. We had a family type room for three and it was very nice. Need to update laundry form, very archaic. We were traveling for two weeks and needed to have laundry done. F/M wear t-shirts. No city views, but breakfast was wonderfully presented every morning by their wait staff. The rest of the staff were helpful too. Bellmen greeted you and were cheerful at the door. We felt safe in the city hotel. We definitely would stay again when we return to Rome. .

From check-in to check-out, the staff could not have been more helpful. We were traveling with my one year old grandchild and they even put a bottle warmer in the room. The hotel is super clean, beautifully decorated and within walking distance to many tourist attractions, dining and shopping. We would definitely stay there again. Special mention to Christina at the front desk who speeded things up so we could check in early and arranged our transportation to the airport.

Pros: - Friendly, attentive and helpful staff - The child bed set up was great - Excellent location in Rome - Nice breakfast buffet Cons: - Mildewy smell throughout the hotel and especially the room is very unpleasant - Hotel is in need of renovations/updating - Air conditioning not functional, which is a comfort issue when it's 36 degrees in Rome - The coffee served at breakfast is an insult to Italy!

* Staff is rude. When my friend asked to have maid coming in to clean the room, they asked "did you just move in". * The facility is ok. It doesn't have a coffee maker in the room, so we had to go to the bar to ask for a pot of hot water every night. * Their baby crib is ok. The little gift is sweet. * The room is not very clean. They don't change sheet everyday.