Hilton Dublin

This was a nice property and the staff was kind and hardworking. I appreciated their attention to hospitality. While the hotel itself was attractive, it was loud with doors slamming and kids running around until close to midnight. This made it difficult to sleep. The hotel staff managed the situation well and it was less noisy after they attended to the matter, but it was definitely not a relaxing stay.

Hotel is great location and has had some modernisation since last stay. Rooms really need air con as way too hot but that’s small complaint. Check in or out is never easy and never enough people on reception - hotel is always busy and always queues. The forms to sign and complete for check in are actually nonsense - in a digital modern world a large hotel chain like Hilton should be leading way not having a document with smallest print and waste of paper - definitely not eco friendly even if paper source might be. You give all details booking and none is captured . This isn’t data protection issue - it’s just archaic method to grab personal details for marketing . Hilton is 2023 not 1963 Your hotel is really great and bar and gastro element is excellent - stop making checking in and out so utterly painful and making junior staff members so uncomfortable Also deposit on stay with credit card is again pure nonsense - you can’t buy anything in room and ask people to pay in bar / gastro pub - come to the new millennium and not make again check in so old school