Brandon House Hotel

Great place to stay, particularly for families. Very good breakfast.

Great hotel; really confortable for families with its pool and activities offered for the kids. I wouldn't recommend the bar-restaurant, though, where my partner and I tried ordering a burger medium-rare without success ("it is not possible; we only do medium")...

Flatly refused to check in before 4pm and did not offer to hold case to go use the spa/pool. Room doors had been painted with notices fallen off showing unpainted door underneath. Windows - both open ver wide (no safety restriction) and both had broken catches. Cobwebs in corners and around ceiling. Soap and shampoo dispensers pumps broken. Had to buy a hat for pool with no explanation other than required by girl on deck in leisure area. Young children (under 10) in jacuzzi and sauna/steam room when signs state not permitted, yet no one told them, even when pointed out to staff. Breakfast fair although don’t expect anything like sourdough toast with your poached eggs!

I restrict my review to purely factual issues leaving future customers to form their own opinions. The approach to this hotel is up a narrow steep road that is poorly maintained. The convenient car park is right outside of the hotel and car doors bang loudly during the night. Steep brick and concrete steps lead to the doors. There is an open seating area to the left which impinges on the portico. It is well used by families with noisy children. There is a slope up to the entrance but it would be a hard push for a wheelchair. Reception are confused and not well trained. There is no lift. Our second floor room was cheaply decorated in 1970s style with a rucked carpet. The towels were thin and cheap. There were soap dispensers rather than toiletries. WI-FI was only accessible in the lobby. The evening meal was passable. The menu was shortened with a restricted wine list of very cheap wines. Fortunately, there is a good Italian restaurant in New Ross. I suggest you miss the breakfast and go to Sid's Dinner just down the road towards New Ross with good parking and the best Irish breakfast we had during our visit to Ireland. The hot weather during our stay was made more uncomfortable by the rubber sheet management had thoughtfully placed on the mattress. Seeing some of the clientele I am not surprised. Doors in our corridor were spring loaded (I guess due to fire regulations) and people banged these noisily throughout the night competing with the drunks on the patio beneath. Grim.

All staff very efficient and pleasant. The only downsides were the small portions of chips at dinner and the pool which was cold. My daughter and husbands dinner had child size portions not value for the money charged. Also in this sort of hotel there should be a warmish pool,you wouldn't stay long in it. Also I couldn't see why after staying and 4 people having dinner and several drinks why I couldn't use the pool on the afternoon of check out. We both found that there was noise in this corridor. At one stage I had just got to sleep when there was something dropped. The soundproofing needs improvement but overall a pleasant stay