favehotel Langko Mataram - Lombok

The service was friendly and prompt. We had a problem with one of the rooms I had booked but it was resolved the same day. Everything was working properly in our room and the facilities seem to be well maintained. Areas for improvement: Check in could have been faster; There can be more variety day to day for breakfast; Any chicken I had (either cooked as a separate dish or included in a porridge) was tough and stringy. It appeared the chicken they serve is either bad quality or not cooked properly; The liquid soap in the shower ran out completely so it appears they don't check it daily during housekeeping; They only provided 2 towels daily even though we were 2 adults and a child and the towels were also rough; The middle legs in my bed were missing so I did not get good back support when I slept. Despite the above, I was overall happy with my stay. This was due to the outstanding service from all the hotel staff. I would definitely recommend this hotel.