The Residence Bintan

The staff was wonderful and breakfast was excellent. However, there is no beach that one would use for actually swimming. More like wet sand everywhere. In the 3 days that we were there not one person was in the water. No child with shovel and bucket making sand castles. Really no beach in the sense of what we are use to thinking a beach should be like. I actually wanted to leave the resort but my money would not be refunded.

Awesome place with kids , nice and helpful staff

We had a nice stay during the Chinese New Year weekend. The resort is one hour drive from the ferry so good for a total getaway but not if you're looking to do other things around Bintan. Although breakfast was busy with many families the resort is well laid out so we didn't feel it was crowded at any other time. The villa was lovely and the bikes a lovely touch to get around. We had two lovely meals at Rica Rica and two wonderful spa treatments. The service was slightly haphazard, we had to chase twice to get our villa serviced and then they didn't give us handtowels. But when the service was good, it was very very good. Overall very happy and would recommend.

5-star accommodations and some of the most thoughtful, friendly and attentive staff I've had anywhere. Restaurants are very good, spa was great and the whole area feels private and cosy, with easy access via foot or bicycles (2 of which are provided for eat villa). It's pretty self-contained and excellent if you want privacy and a quiet resort that's great for couples or families. Some of the less positive aspects is that it's quite far from the ferry terminal (about an hour) and can be a bumpy ride on a minivan. I don't think the activities are many for big families with really active kids and adults. Lastly, the beach isn't great at all. I guess Bintan isn't really known for its pristine beaches, but the one at this resort is muddy and almost unsightly. Maybe it's just the monsoon season. Also, it faces east so no picturesque sunset beach photos (not a problem for me).

Peaceful, great for families

The resort was over an hour from the ferry terminal so that was a negative factor for us when considering door-to-door travel. The staff were really fantastic, they definitely made the trip a pleasant experience and did everything to make us welcome and any support we needed. If the staff were not so amazing we would have been disappointed. The breakfast was great. The in-room dining food was ok, chips were often cold and not enjoyable, there was a limited selection of food, good for only 3-4 days. The rooms were of an ok standard, the cleanliness was excellent, and the housekeeping was great too. And the water boys, very fast. The kids rope course was closed, not advised in advance. The ATV and water sports staff were amazing too. Based on what we spent and the travel time though, in hindsight, I would have chosen a place in Phuket, close to restaurants and within 20 minutes of the airport. More variety and similar quality.

Nice and cosy resort. Good for those with kids as they have kids club for you to leave them there while you and partner can go for your "Me" time! Only thing we feel is.. food is quite pricey, else all is good!

Great location for family with wonderful and helpful staff :) thank you for a great stay!

It’s clean and quiet and comfy. You got everything you need for a 3day trip. It’s family friendly although we didn’t get the chance to visit the kid’s club or the farm. All staff here were very friendly and helpful. My 8yr old daughter didn’t want to leave! Will definitely go again!

Good: - Resort is well-kept - Very friendly and nice staff. Great room service, very efficient - Very friendly farm manager, he took use around the farm and its fun feeding the animals - Its nice to walk around the resort, bicycles provided, buggy service is great Improvements: - Kids club is very boring. the playground is rather dirty and old. If there is indoor playground, it will be ideal - Only 2 restaurants.. food is decent but the portions are very small. and of course, it is pricey considering the portion. - Pool is very small.. no slides for the kids