The Kayana Villa - CHSE Certified

The Kayana has seen better days. The grounds and villas are ok but in need of an upgrade in our Pool Villa there was chipping paint, cracks and stains on the floor etc. It is not a 5 star resort. The staff are friendly enough but do not compare to other resorts across Bali- on arrival the lobby staff did not assist me with my luggage and left it to my Grab Driver to carry my 20kg bag for me out of the car and up the stairs… on one occasion it suddenly poured between walking from the villa to the lobby. Upon arrival at the lobby we requested an umbrella the staff member told us it was available back in our villa (impossible to get to not under cover) gave another family another hotel’s umbrella, found a broken umbrella, didn’t give it to us and stopped looking without communicating this to us. We ended up just waiting 10 mins and running to our restaurant in the rain