Four Points By Sheraton Bali, Kuta - CHSE Certified

We loved how friendly the staff were and how accomodating they were for our kids. Joe was a real hit with the kids, making them balloon toys at breakfast and saying hi. The rooftop pool is best as it has more sun and daybeds/cabanas, however it is quite small. Quite a limited poolside menu available with certain lines often not available which was a bummer.

We stayed at the hotel for 1 week in Febuary. We thoroughly enjoyed our stay at the hotel. The staff at the hotel stood out the most. From the hotel lobby staff to the cleaners they all could not do enough for us. I would like to thank Prasanti for helping us at breakfast by providing me with a little container of cream to put in my coffee each morning. For anyone that can't drink milk but can have cream, Prasanti went out of her way to make this available for me each morning. So ask for her if you require cream as most waiters are not versed in this requirement. The pool was enjoyable from 7-7 and had a heated spa. There was also a kids pool with play area available. I recommend this hotel and even though it was off the main streets, it was still quite close the the Beachwalk area, only taking 10mins to walk there using the poppies lane 2 street. 10mins to the east is the popular Legian street. The hotel was in a secluded area and was not roudy at all which would be good for families. The breakfasts was good but thought it could possibly have a change of menu occasionly and often would run out of popular items like watermelon. But the food was always fresh. There were other eating places along the back streets that where clean and friendly and economical should you want other foods. I would return to this hotel.

The property is beautiful. Despite being a 4 star, the layout , the pool the rooms are near 5 star quality. While I was pleased with the property and my stay overall, there were minor things that found could have been better handled. For e.g. despite booking the room for 2 adults and 2 children, I had to constantly remind housekeeping and staff for towels. Some of the connection points in the room weren't working as was the remote to the TV. The bathtubs were really high to climb in so would caution anyone with any mobility issue. We did complain however as polite, courteous and eager to please, communication can be a bit of an issue countrywide. All in all there were a few absolute stars on the property. Joe, the front of house manager Parta, Amelia at the concierge and another lady who was simply amazing stopping to ask even after her shift. (So sorry but I think her name was Nita with very clear English). All in all Four Points is a gem in the middle of Kuta and would recommend to anyone.

Overall great hotel for families. Surrounding area and roads are not great but once inside hotel, it’s all good. They have amazing pool lagoon and a seperate swimming pool for toddlers and kids. 5 Stars for hotel staff who were always smiling and welcoming us throughout our stay. Especially restaurant staff are excellent and very friendly. Manager Havita and team were great in taking care of every guest. Staff like Niket, Evan, Edo, Joe, Linda etc made our days memorable. Breakfast options were great and they had huge variety daily including Indonesian local food. In house restaurant lunch and dinner menu could be better though. Drinks counter was good and they run happy hours, check timing though. Overall great experience.

Property offers a lot of options for adults, families and large groups. Breakfast buffet changes everyday. Walking distance to popular shopping, beaches, restaurants and activities. Amazing team of hard working staff. Rooms poolside and with views. Next to a minimart and Commonwealth Bank ATM Highly recommended property, a lot of return guests

After problems on arrival with our room we spent an enjoyable holiday at this resort. The location is excellent being 10 minutes from Boardwalk shopping centre and Kuta Beach. Plenty of street laundry businesses close by as well as massage options and great little restaurants. The pool is excellent whilst the option to leave your children at the supervised playcentre is so good. Breakfasts were something we looked forward to although if you were late the variety diminished. Staff were always warm and friendly especially Niken who without we would have been in real strife after encountering major home visa re-entry problems at the end of our holiday.

When we first stayed at Four Points Kuta, the hotel was brand new. The condition of the hotel now is sub standard. The hotel exterior internally needs to be painted. There seems to be black mould growing everywhere. The timber around the pools and on all the balconies desperately need to be sanded back and vanished. I expected more from a Marriott hotel. The food and beverage on offer is poor, breakfast was terrible. I only ate one night and was sick. There was a gastro outbreak and the hotel was doing little to prevent it or alert people. I spent $600 on hotel doctor to come out and treat my 2 year old and myself (who is 7 weeks pregnant). We almost spend more in medical bills than ohr accommodation. Our room was spacious, we had the larger suite. However the air con was leaking and the children slipped over about 10 times, i reported it to front desk but nothing was done about it. The roof under the dressing room area smelled terribly of black mould - however maintenance just keep painting over it. Will we stay again, no not likely. The massage palour across the road is quite good, as is Benish cafe a few doors down. The area itself is great - no beach but walking distance to garlic lane, poppies lane, beachwalk mall etc.

Property is fine. But just fine. Its a little small and feels cramped, but that's mostly due to its location and the fact that the area is all built up. The surrounding neighborhood was hectic and busy, with motorbikes and cars zipping by. Definitely not family friendly as the sidewalks are non-existent or not useful. The number of touts and people coming up to me to sell stuff was nearly unbearable. I won't stay in this area again, but if i did i would find a different place for my kids's sake.