Maya Sanur Resort & Spa - CHSE Certified

Very nice, family-friendly resort right on the beach in Sanur. Location is beautiful, staff is helpful and friendly and it’s a short transfer from the airport. Clean, has room service that I believe is 24 hours and many pools. Overall, I’m not sure it was a five-star hotel experience, falling short on luxury, food, and was more crowded/less exclusive than the pictures made it seem. Had I booked a four star hotel I would have said this was excellent. Since it calls itself a five star, I feel it fell a little short, but still is a great hotel and location that I would have no problem recommending .

Hotel was exquisite. Beautiful design, room was comfortable and well presented, it would have been nice if the TV was smart to allow for casting content., although we didn't spend much time in the room. Happy hour and dinner by the pool was a favour of my family with two young girls. They swam and ate until the pool closed at 8pm (it would have been nice of this was open to later). The staff were friendly and helpful. There were bicycles to borrow for a ride along the beach pathway which extended for several kilometres infront all the hotels and residences. The beach was clean but the 'lagoon' wasn't for snorkelling, I would have liked this more if I could snorkel directly from the hotel. But the trip to Nusa Penida was quite quick from the hotel, where snorkeling is better. Many restaurants outside the hotel with Spa and little boutique stores/ gift shops along the way. Overall, a lovely stay at Maya Sanur

I would love to rate the hotel 6 out of 5 if I could. I had a fall, and I was swarmed by staff immediately. A wheelchair appeared out of nowhere and a nurse came to check what damage was done. I didn't have to wait long for the doctor who gave me stitches. The duty manager was also present, and they sent away for something for me to eat and drink. There was also follow-up from the nurse a couple of days later when she redressed the wound. We have stayed at Maya many times before, and apart from wonderful rooms and amazing staff, this only confirms what exemplary service they provide. This time we had other family members with us, and they absolutely loved the hotel. But all they were blown away by how well I was looked after. It's a given that we can't wait until our next visit. Thank you everyone.

Our fourth stay at this luxury hotel Comfortable and well appointed rooms We noted renovation to some public areas that added to our experience although our room was in need of some attention (chipped tiles / counter top - stained blind / seating) Too many staff at breakfast led to inefficiencies ( table cleared before we’d finished) but breakfast selection excellent and all staff trying to be as helpful as possible We will avoid staying again when school holidays prevail as family groups with small children spoilt the usual tranquility of our stay

Construction outside the room during the day. Not great for couples, lots of children in every pool including right outside the pool access rooms. Ants in the room, and black flies on the patio due to sandpit. Great for families, not so great for luxury or honeymoon.

This hotel was perfect for a 4 day stay. Yes we wished it were longer! Amazing staff, wonderful food, rooms immaculate and spacious. Loved breakfast, evening drinks and pools. Decor is tasteful and the feeling of staying in a garden was wonderful. Any areas for recommendations? Well not really but maybe some artwork to brighten up the dark covered walkway passage to the breakfast location, and perhaps a pop-up bar at the ‘Family pool’ which was empty with families and kids preferring the main pool contrary to the pool ‘rules / guidelines’. Overall, loved it and would return!

Good property popular with families. Great place to stay if in Sanur. Tree bar popular with hotel guests and walk ins at happy hour, 5-7pm, which gives it a great vibe. Food options can be a little limited if staying longer and the lagoon pool does not get much sun. Staff are great. Lovely 6 night stay. (We were a couple)

The only negative l can say about the Maya is that it has made me never want to stay anywhere else when l come to Bali. My family and l couldn’t fault it.

Great family property very relaxing

Decided to stay at Maya Sanur for the first time as we wanted to stay somewhere less crowded than the usual Bali haunts. It was a great decision - Maya Sanur offers many activities for guests to do such as yoga, picnics, afternoon tea and more. We really got more than we expected :) The staff were all very friendly and are professional in their interactions with all the guests. Do try out the Tree Bar - all the programmes are really great and my favourite was the Pop Ballad night. Rooms are very modern and clean. It was also very spacious, which gives off a real luxurious feeling. One thing to note though, the long pool that you see in the photos is actually a private pool meant for those in the pool suite. The actual public pool is rather small but still enjoyable. I highly recommend staying at Sanur area if you want to enjoy a chill trip - my entire family felt rejuvenated. Thank you, Maya Sanur!