Andaz Bali - a Concept by Hyatt - CHSE Certified

Amazing stay at the Andaz. Perfect for a family of four. The staff set up the room with two beds in the living room for the children. Plenty of space& very clean. Breakfast was a highlight!

This is the first time we have stayed at the Andaz. We live in Bali so are very familiar with hotels and expectations, particularly for 5 star hotels. This hotel is beautifully designed. The rooms are new, well appointed and smell beautiful - not always the case in Bali. Beds are so comfortable. Rooms are a 5 star. Gardens are stunning, Staff are 5 star - food unfortunately is 1 star. Its far to Indonesian orientated - fried fried food! For kids its appalling - not even a simple pasta offered. Its awful unhealthy fried foods for kids. This is not at all acceptable. For adults its not much better. I have a number of food intolerances so my diet is not always easy, BUT for a 5 star international hotel to have this appalling food options is a 1 star- Until there is a total revamp of the menus, much less Indonesian fried food, and much more western healthy, standard basic menu items, sadly we wont be staying here again. There is an old saying - less is more. In this case, Andaz have attempted to fancy up standard menu items, with an Indonesia flare and its not good. In fact, I barely ate for 2 days.

A fantastic experience. We loved it. New small boutique hotel, great service and family friendly. Fantastic food and an incredible breakfast. Highly recommended.

My family and I spent one week in Andaz Sanur. We stayed in Bali for more than 1 month hopping around the island and Andaz was by far the best hotel we stayed as it is the perfect combination of nice infrastructure in a boutique hotel. The hotel is pretty new and beautiful. Rooms are spacious, it has nespresso coffee machine & tea maker, bed and pillows are very comfortable, it’s full of details that make the staying so pleasant. They even had drinks and snacks complimentary in the room when we arrived which was a great welcome surprise. The kids Club was also very nice, my 5 years old daughter was very happy to spend a couple of hours there and the staff was kind and caring, playing with the kids and always planning nice activities (mask & puppet making, little scientist etc). They offer 2 hours complimentary per day! In general the whole hotel staff was amazing, they all Knew my daughter by name and were so nice and caring, always doing the extra mile to pamper us and make us happy. And what can I say about the food? Simply the best! Chef Ben and his team are incredible and the breakfast at the hotel is unforgettable. They serve a la cart and the food is freshly made and super tasty. Coming from Europe it was the best experience we had in Bali with breads and pastries, amazing cheese and western dishes. They even made a cinnamon roll specially for us after I mentioned the day before I was craving for it! Thank you Andaz team. See you again soon!