Holiday Inn Kolkata Airport, an IHG Hotel

Things I liked: During breakfast the staff was coming to talk to you often. Food options were nice as well during breakfast. Room service was satisfactory. Location is close to the airport so that's convenient. However a shuttle to and from the airport would be rather helpful. Things I didn't like: The random security check under the taxi using a mirror and luggage scanner which was not manned while our luggage passed through it at 2 am made no sense. It just feels like a process to tick the box with no real purpose from the security staff. Lobby doesn't suit Holiday Inn's image as there were people sleeping in the lobby (it rather looked like they had passed out after having a spirited night). During check in I was not given any information may be considering half of my family had already checked in earlier during the day. I figured out the WiFi password by myself later in the room. Out of the 2 rooms booked one didn't have a refrigerator. The property is among the dirtiest start rated hotels I have ever been in. The lobby, corridor the rooms all are barely "cleaned" to say that there is housekeeping staff and again like the security staff it just felt like they are doing their job to tick the box. I have a baby who has asthma and struggles around dust. But the rooms were dusty. The carpets were stained, the parts around the carpet had dust and gunk settled around it. Forced to give feedback while the hotel staff was standing over my shoulder during check out.

The dirtiest Holiday Inn I have stayed in my life. Only one towel? Hair? Are you kidding?

One of the priced hotels in Kolkata with lots of service issues. It is close to the airport and the IT hub which is the biggest plus. We booked the reservation for two nights but checked in very late. Sonce we came with family, requested a good room but eventually we are provided with a worst room with issues in plumbing, bathroom, bed side lamp issue, dirty towels, faulty kettle. Reported all these and eventually moved to a new room. Coming to the breakfast, it was a good no of items but some of them did not taste well, missing salt etc. The dinner was good but against the taste of the food was very disappointing. The deserts were very nice. Room keys get locked ramdomly. Otherwise a nice stay with some details not getting revealed.