Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram

To be honest, I’m still surprised how this is classed as 5 star property. Probably before 10 or 15 years and definitely the rooms and property doesn’t give that 5 star look. AC wasn’t working in Reception, AC wasn’t fully functional in room, no ventilation, no South Indian food, majority of Hindi speaking staff. Pool has no equipments or any kids toys to play with, delayed room service, delayed check out procedures, food is not worth the money we paid for. It was totally a disappointing stay out there. Nothing to like there, sorry

My family and I loved the service and hospitality. The food was above average given that the head chef was away when we visited (non-peak season). We received a complimentary upgrade (only after we were first offered the chance to pay for our upgrade and subsequently we received it free anyway). There were way too many flies even in the indoor restaurants. Overall, we'd still give this visit a 6/10. We had a great time, but probably not worth the price tag and up to what we'd expect of an ITC member hotel. The staff however were exceptional and ofcourse deserve special mention.

Good family stay, Breakfast was average, not up to mark.

amazing experience; clean, calm, family friendly resort