Hyatt Regency Hong Kong, Sha Tin

Just a list of our experience. 1. Mosquito bites everyday. 2. Found 1 live spider on bed. 3. Pillow and bed are too soft and provides no support for the body. 4. Slow-draining drain led to water overflow in the shower room. 5. Baby bath tub was provided by request, but there was no small chair or stool to let parents to sit and bathe a baby. 6. Service is good.

Overall a solid 5 star with friendly service, good gym, great large pool and close to mtr station. Our room had recently been refurbished as well and bed was super comfortable. Negatives: sauna was hot but the entire sauna/spa area very dated and rundon / bit dirty. Also there's nothing nearby, so not suitable for tourists, but we stayed there as we visited family in tai po.

This hotel is at a very convenient location close to my family, bus, shuttle, and MTR station with ample parking for car owners. The facility is very clean and updated. We were lucky to get 2 adjoining rooms with great harbor view! Staff were very professional and food was great - both brunch and dinner. We would come again!

We stayed in a 2- bedroom executive room which was very big and roomy for the the family. Great for not being cooped up. The decor could do with updating. Everything was brown. The kitchenette tap was leaking each time we used it. I had to move the microwave as the water was going behind it. The most infuriating thing about the room was it’s a harbour view plus highway view. So you could hear the traffic all day and night. The windows had very poor soundproofing. A few nights we were startled awake by motorcycles revving up the road. I tried to change rooms but I was told all 2 bedroom executive rooms had a harbour view. I would’ve worn earplugs but I needed to be able to listen out for the children in the other bedroom. The location of hotel is handy for the train as it’s right by the station. A few convenience shops for food and drinks but other than that there is not much to do in the neighbourhood. Breakfast buffet had a wide variety and catered for children and grown ups.

A nice family hotel with reasonable price Close to public transport

The overall experience was great, staff was helpful and friendly but there were some hiccups. 1) understand this is a placement hotel for HKCU so some delay services was expected. However it took me three requests to fulfil my needs for my baby, which was stated clearly when I made the booking 2) staff can be more flexible. Check out time is 11am, which is understandable. However as I need to breastfeed my baby at 1130am we requested a late check for 1 hour. However the staff said late check out was not an option as the hotel was fully booked, but I can ask the staff for help and they will direct me to a nursery room. Turn out when I asked where it was they offered me with another vacant room, which I appreciated. However this is quite confusing caused they told me all the rooms were sold thus I have to check out on time. I think they can be more flexible to allow an extra hour for me in my room so I can finish the feeding without extra effort from both sides 3) Cleanliness can be much better: see the pics as we were surprised when we saw the dirts on baby seat and tea spoons in room. Overall experience was pleasant. Believe it could be better to represent themselves as a 5-star hotel.

I stayed Hyatt Regency in Shatin for a few years while visiting family before the pandemic. The staff and service have always been excellent. This time, because of the pandemic, I decided to eat at the restaurants at the hotel during my stay. No disappointment. Dim sum, western meals and breakfast buffet were great. I will definitely stay at the hotel again. It is very convenient to the MTR station within walking distance.