Kowloon Shangri-La, Hong Kong

It offers a mix of positives and drawbacks. Its prime location near Tsim Sha Tsui station provides excellent accessibility, making it a convenient choice for exploring the city. Housed in an older building, the hotel maintains a good standard of cleanliness and comfort. Despite the aging structure, the spacious rooms on the 20th floor offer stunning views, adding a positive aspect to the stay. However, the staff's friendliness could be improved. While not unwelcoming, a warmer and more attentive approach would enhance the overall guest experience. Moreover, the hotel lacks in providing essential amenities such as facial wash and lotion, a feature that could elevate its service, especially for female guests. On the positive side, the nearby park is a valuable addition, particularly for families. It provides a convenient space for recreation and play, adding a family-friendly touch to the stay. Unfortunately, the food quality falls short of expectations. Some dishes were notably difficult to bite, affecting the overall dining experience. An improvement in culinary offerings would undoubtedly elevate the hotel's reputation in this regard. In summary, the hotel's convenient location, spacious rooms, and impressive views contribute to a positive stay. However, there is room for improvement in terms of staff friendliness, amenities, and food quality. Addressing these aspects would make this hotel a more competitive choice in Hong Kong's bustling hospitality scene.

Very good location. Very good staff service (Cherry for reception, Mike for door bell). Room also nice and wide space that suitable for family stay

Top class property top class food and world class service. Loved experiencing it with my family. Thaks Shangrila Kowloon and Expedia

I stayed here for 4 days on a private trip from Japan. On the day of arrival, the stroller I had left in was missing in my airport baggage and had to be looked for by the airport staff, so I was very late leaving the arrival gate. At that time, I had requested Shangri-La Hotel to pick me up from the airport, so I'm sorry to have kept you waiting so long, but even though it was pouring rain, I was greeted with a big smile, and it was a great start to my Hong Kong trip. is completed. Although we arrived at the hotel around 1 a.m., we were greeted by staff who could speak Japanese, and we were treated to hospitality that reminded us of the Shangri-La Hotel. Also, I stayed with my 1-year-old child, and I was impressed that a crib was provided in the room even though I had not requested it. The room is neither too large nor too small, making it very comfortable. What impressed me about the cleaning was that the wiring for mobile chargers, etc. was carefully organized, which I was very satisfied with. There is a 7-Eleven convenience store nearby, and the nearest station is just outside P1, making it very convenient to get around. The K11 Shopping Center is also nearby, making it a convenient location for shopping and sightseeing. There are two Starbucks nearby, so I was able to spend a relaxing day during the day. I would definitely like to stay again.

Once again 九龍香格里拉 provide the best services and experience to me and my young family, not only they try the best to accomodate my request but also dig deeper to offer more than I expected. Especially the the front desk staff. I believed they are one of the best services provider in all HK Hotel operator

Shangri-La Kowloon enhanced the enjoyment of my family's holiday in HK with 2 lovely, clean and spacious rooms, accommodating my request for early check-in for at one of the 2 rooms, and providing 3 yummy birthday cakes for my 60th, and my twin daughters' 25th, birthdays.

We absolutely love this hotel. It is located on the east side of TST, but with easy access to the East Tsim Sha Tsui exit P. The common area looked a bit aged, but the hotel still looked and felt classy. Service was exceptional. We booked a harbor view room and there is no mis-advertising there, i.e. we have a floor to ceiling window with a 180-degree harbor view. Room size is very comfortable for 2 adults and 2 kids compared to most other Hong Kong hotel. Each twin bed was a good size, more like a double bed. We really liked the cute little things that the hotel prepared for our kids, such as a pair kid-size slippers, Le Petit Prince brand toiletries. We all enjoyed our stay at this hotel and will definitely return.

Great stay with my family. Good location, Clean everywhere and friendly staff! Definitely stay there when I come to HONGKONG!