Casa Prana Hotel In Atitlan

Absolutely heavenly grounds. Really hard to get a sense in photos of just how pretty it is. I wish I had more sun when I was there since the views must be incredible. But the flowers and walkways are like something out of Eden. The manager is also really excellent and attentive. Personally, even though it is not out at night, I would have preferred having a/c as it gets stuffy, but think most people would not mind. Also, probably best as a couple or family since it is isolated and dinner is just wherever you would like to eat, rather than a restaurant so it feels less social. However, overall, I would highly recommend Casa Prana. It is a special place.

The main building is like staying in a mansion, junior suites are more modern. The manager met us when we arrived with a hibiscus drink and gave us a tour of the property. Landscaping is outstanding; we saw 6-8 gardeners every day weeding, sweeping and taking care of the 204 varieties of plants. Yoga studio and gym are extremely clean with great views of the lake. They raise their own chickens so eggs at breakfast are fresh and have a hydroponic vegetable garden for veg and herbs. The Panamax ferry stop is 40 paces from the bottom door of property. Elegant, unique and magical.

There are a lot of customer service kinks to be worked out. The place is absolutely gorgeous but unfortunately we won't be back due to the lack of service during our stay. We were not informed that you could only access the property via boat and we called the hotel directly before booking on Hotels.com. The day of check in they were calling us to inform us check in time was between 3:00pm and 6:00pm, I told them we wouldn't be able to check in before 6:00pm since we were driving from the opposite side of Guatemala. It was just unpleasant as we felt rushed to get there. When we arrived we were surprised with the parking fee at the Marina. After the boat ride we arrived at the hotel and unpacked and called the Whatsap number that had been texting and calling us as there is NO LOBBY. We called and ordered a bottle of wine, it never arrived and no one called to tell us that it wouldn't be arriving. Unfortunately they rented the entire main house to a family so we had no access to it. We had to eat our meals in random garden areas throughout as the main dinning room is located in the house that had been rented out and we were not allowed to go in. Be very careful in the shower as it is extremely slippery and my husband slipped and hurt himself badly. The rooms don't have a/c or a fan. They need to add fan's in the rooms as it was unbearable for us.