Radisson Blu Beach Resort, Milatos Crete

Our family had the worst experience at this resort. Three out of four of us suffered from severe food poisoning, with all three of us vomiting within a span of 30 minutes. Yet, the hotel completely denied any responsibility. Despite the fact that we only ate and stayed at their resort, they refused to acknowledge it was food poisoning, even going so far as to blame our illness on spending too much time in the sun. Their response was both shocking and dismissive. To make matters worse, they threatened us with legal action if we shared our experience in a review. We checked out two days earlier than planned after they promised a refund for the unused nights, but unsurprisingly, we never received the refund. This resort is not only negligent but also engages in dishonest practices. Avoid this place at all costs!

the Location is great, even amazing with access to both the sea and many pools. the pools are super nice! but it is a full-time job to get something to eat at this place. it operates on a crazy booking and voucher system. if you have kids that get hungry and need food quickly- find another spot. the hotel requres you to make reservation and there ae no walk-in option or even a snack bar. the spa is crapy- the staff was whispering to each other during our duo appointment. they let the door open even when you on the massage table. (anyone in the waiting area can look in). the staff also put make up on my teenage daughter without asking, which i find super weird. the place is also pretty ugly and furniture appear to have been collected from the nearest junk yard.

It's a hotel with a lot of options: different kinds of rooms, a plenty of pools and cocktail-bars within it! Perfect for families but also for young people. It has a quiet and chill atmosphere and it’s perfect for relaxing!

We arrived at 12.10 am, middle in the night. The room cards would have been prepared very well but the front desk was some how highly overwelmed. We had two families in front of us and waited 50 Minutes to have our check in completed! The front desk was not at all listening to the customers, for example did one family multiple time explain they booked two rooms rather then one, after 25 minutes strictly trying to explain they have booked a second room, finally he listend and apologised, since as explained, the room and keycard was already prepared for them... we had another bad front desk experience one day later. One of the front desk ladies recommended us to book the italien restaurant for the night. She somehow though was not able to do the booking process her self and she told us to do it with the other receptionist next to her. After waiting another 10 minutes until she was free, there were actually no available spots in the restaurant... The hotel infrastructure is very nice! But servicewise, and front desk skills, we expected more from a 5 star hotel...