SunVillage Boutique Hotel

Very nice and cozy boutique hotel runned by a very nice family. Stayed one week with my 11 year old son. Good snorkeling and diving in the area. We will definitely go again.

The location of this hotel is great because you can easily walk everywhere! It is also comfortable that it has parking and it is at the end of a street so it is very quiet. It is a family ran hotel and they we were all very nice and welcoming! They have a good breakfast selection (for purchase) and a lovely pool. The only reason I cannot give the hotel 5 stars is because our room was quite outdated. They have remodeled rooms with their own private pool (which were unfortunately sold out when we booked).we would recommend to spend the extra money for the modern rooms as I’m sure it will make your stay more pleasant. If we are ever in Malia again we would return to check out the new rooms.

Not a boutique Hotel, but small not well equipped apartments. Less a feeling of welcome, more of inconvenience. Hotels.com stated to pay on departure, but my card was demanded from me and processed, and I was ordered to key in my PIN. Rather put out as not even a hello had been uttered, I explained that it was usual to say you would rather someone pay up front rather than demand a card. I was spoken to very rudely. Not the usual Cretan welcome. The room was a disappointment and very dirty. The website photos had been carefully selected, and the bathroom was awful. Insufficient storage space meant I had to live out of my suitcase, and my things were ransacked every day. One day I was not feeling well, and I kept being disturbed by the “cleaners”. They kept laughing every time I asked them to leave as I was not dressed, and I found the whole experience very disturbing. It made me sad that at 5pm in the pool a small child was told not to laugh as the hotelier would be angry. It was not possible to have breakfast at a reasonable time. Basically, if I had not been forced to pay up front I would have moved to a proper hotel. Although, when I had an issue with my phone, the hotelier did allow me to use her laptop, but I wondered if this was because I could not get an internet signal in my room! Basically a collection of small apartments, lacking promised facilities, with an unwelcoming ambience, and although the grounds are quite pretty certainly not somewhere I would return to.

This hotel operates like a family-run organisation. Malia these days has been ruinously developed in strip-mall style. It mostly caters to quad-bikers, lap dancers and drunks, and could be anywhere, never feeling like Crete. This hotel is calmer and a bit better. Marina is the reason for this- a happy and hard-working manager. She has made this hotel a little oasis of calm in a desert of madness.