Vienna House Andel's Berlin

We stayed at the hotel last year and had a better experience then. This time some of the staff were friendly and welcoming, others not so. There was an issue with my duvet cover not being totally clean, we told reception before we went out in the evening and the man was very apologetic and said he would sort it out. When we came back it was not done, and they said housekeeping had gone so there was nothing that could be done until morning. Then they said we could change room but our children were in the room next door and we had unpacked. Eventually the cover was swapped for a clean one from an empty room, but it all seemed unnecessarily complicated. Also each morning a cleaner knocked on the door at 9am which seemed a bit early to want to clean the room, but maybe we should have put the do not disturb sign up. Otherwise the room was well equipped, I found the bed very comfortable and the hotel is well located. Some of the staff just need to learn to smile more.

A nice stay with a couple of things to watch out: every time we called reception, we had to wait about 20 min to get an answer. And the most troublesome aspect of our stay was the fact that we were traveling with a 10 month old baby and from our room we could hear every time the train passed by. It was troubling because it is really noisy and the baby woke up every time it passed.

This property is well located and accommodates well for families. Plenty of amenities and good restaurants within walking distance. Tram right outside to take you to the center of Berlin. Would stay again.

I got upgraded to junior suite because they running out of double bed room and I don’t want two single beds. The staffs were friendly. But the bed is so hard and bouncy. Really affecting my sleep. When I was taking a shower the water goes hot. Extremely hot. Even though I turned it to cold water it was still hot. Now only for the shower, the sink and the bath all only give extremely hot water and boiling me. They gave me the option to change the room but it was 3am so I didn’t change.