NH Collection Berlin Mitte Friedrichstrasse

Amazing location, friendly staff, very clean and the room was very comfortable. I stayed with my children, we had a very pleasant stay. Highly recommend this hotel.

The main pro for this hotel is location on friedrichstrabe right next to main train s bann R and metro m1 lines. Aldi and another supermarket and a starbucks and bakery all right outside. Room was spacious (albeit a bad layout) but we had booked a junior suite. Cons: We ordered a junior suite with extra bed & requested a double and a single bed. I checked in online in advance so assumed this would be ready. On arrival were given king room. I asked to change as we had paid extra for a 2nd bed so they made us wait. They then gave us a room with 2 singles pushed together with the same shared sheets/bedding. Considering we paid extra for a 3 person room with either 3 singles or a double and a single meant to be offered I feel they downgraded us with this option. Room had only 1 free bottle of water but we later discovered tap water was drinkable (not well sign posted). I had also asked for a quiet room & despite being on 5th floor there were buskers outside with blaring speakers until after 10pm every night, not the hotels fault but obviously windows were not well insulated as we could hear it at full volume. Room was dusty particularly the bathroom ledges which I would not expect in a 4 star! Also housekeeping a bit lax eg 1st day didnt replace toilet roll, 2nd day didnt replace our bath mat or face cloths theyd taken - I ordered this on the hotels app only to be brought up 2 bathrobes! No recycling bin in room. Overall for a basic room & very good location I would stay again.

Stayed for three nights, 2 rooms, family of 4. Pro’s: This is a nice hotel in a great location, the staff are very helpful and friendly. Breakfast was excellent with a wide choice of fresh food, although on the third day the hot food had been put too long and wasn’t hot. Good shower with lots of hot water. Cons: this was one of the more expensive hotels in the city and it was a bit run down, the sinks didn’t drain and left horrible marks, the door stops were broken and not repaired, the room itself was quite cold and despite turning up the thermostat to its highest setting, with temperatures of -5 we struggled to get warm and had to go to bed fully clothed. However the thing that annoyed me is the tea and coffee, each day they would only leave one normal tea bag and two small pots of milk for two people. We received one bottle of water on our first night, but no other days. Whilst it may not seem like much, for the price I would expect them to be slightly more generous with tea/coffee water.

The location is fantastic, majority of attractions are within walking distance. A few eating options close to the hotel as well. The rooms are spacious and bright etc. I would highly recommend it for families with young kids

This hotel is very conveniently located near many sites, restaurants and the S-Bahn. The room was clean, fresh and good-sized for our family of 3. My daughters loved the large bath after a long day of walking.

One of the best hotels we ever stayed in. The hotel and room were clean and equipped with everything we needed (and more!) for our short stay in Berlin. Highly recommended especially when travelling with children. Kids got a small leaflet with activities to complete around the hotel (take a picture of the room, decorate a pancake at breakfast etc...) and they got a small gift at the end. They loved it. The breakfast is amazing and has something for everyone, from bacon, sausages and omelettes to fresh fruit, yogurt and cakes. The location is also perfect as it is within walking distance of most major attractions and there's a train and metro station right outside, making it easy to visit places further away. There are also a number of good restaurants right next door.