Holiday Inn Munich - South, an IHG Hotel

Everything was ok not that bad, the place is good and clean and the house keeps people are kind and very helpful. I didn’t rate for full star because I had an issue and the one of the staff her name is Alma was so mean. Because I booked through Expedia and it says the do have parking for 20E per night, when we arrived they said our parking lot under construction which means there’s no parking and they said you can park off street, and we checked when we arrived and there’s not spot at all , I told them there’s not parking and not spot that we can park our car, she said wait till night and there will be spot available. I told her I can’t I have two children with me and we tired because we drove for Swiss to Munich. I decided to cancel my booking and I contact the costumer service and they to cancel and refund my money, Expedia’s costumer service called the hotel and spoke with Alma which she refused to refund the money she was so mean and I explained to her it’s not my fault I’m okay to stay but the problem is where I can leave the car and it’s not our own car we rented from Swiss. Alma was really mean and didn’t help us at all. Which this is the only thing made sad , and stayed form 5:15 pm till 9:30 pm to find spot far away from the hotel to parked the car which was difficult day with all that problem. The person his name Mohammed one of their staff who works at night shift was very very kind and nice he’s very helpful and nice.

Munich was our last stop on our two week European adventure with our two kids. When we first pulled up I imidiately noticed that the hotel was run down from the outside and area was sketchy. So we get into our room and it looks nothing like the photos . It was small , outdated and just discusting. I looked at my husband and told him there was no way I would stay in that room with my kids because it was not the room I booked . He went to the front desk to see if they had another room that was like what they were advertising only to be told they didn’t have any rooms left.So we walked back down to the front desk to tell them we were checking out and meraculasely another updated room all of the sudden came up. We get to the room and it was freezing cold the heater didn’t work . I pick up the phone to call the front desk and the phone disnt working !!!!!I walked down to the front desk to see if they had someone that can fix our heater or if they had a portable one we could use, they sent two different guys up to the room they looked at it and left.That first night we had no heat and this hotel has these small twin comforters on the queen/full beds (one comforter per bed). On the 2nd night they did bring a portable heater ,but it was to late since my 18 month got a cold from the previous night ! Oh but they did charge us $115 for upgrading us from the nasty room to a less nasty room!!! This hotel was a joke!!! Room also didn’t have an iron, fridge or a microwave!

Great stay. Well staffed with friendly employees. Breakfast is plentiful and well stocked. Pool is small, but was just what our family needed. It was nice to be able to park in a parking garage.