Explorer Hotel Berchtesgaden

More like Ibis hotel which is in favor of local outside sports fan. Better to drive your own car can here you will enjoy the beautiful view and quiet suburb life. But if for casual tourists traveling with family, it’s also can be decided to choose hotel in Berchtesgadener, where is more convenient for shopping stuff.

My experience with this "Explorer Hotel Berchtesgaden" is very bad, I have booked two nights' hotel room at this hotel in March 2019 because by looking at the photos and info on website, it looks good. On my check-in date, as I have booked two nights but eventually only stay for one night due to my problem calculating the time difference wrongly between my home place and Germany. I tried to cancel when I know that I have over-booked one night, but the hotel rejected. The most frustrated thing is that on the day I check-in (around 7.30 pm), the receptionist insisted that I have made three rooms' booking and insisted me to pay another 3 rooms' fee. I told her many times that I have only booked once and now paying for two nights but only stay for one night. The receptionist very insisted and saying that some visitors will make this stupid mistake, I have totally have no idea why would that happen in Germany, people should be reasonable and logical. I have made the booking in March 2019 and the trip in August, what made us (a family of 3) make a booking for 3 rooms? Of course, we refused to pay another 3 rooms' fee and that receptionist has dragged us 2 hours for handling for the check-in. That night, we had not took any dinner because of the check-in problem. The most ridiculous is that when we asked for one more pillow, the receptionist replied the hotel is fully booked and no extra pillow available.