Holiday Inn Mannheim City - Hauptbahnhof, an IHG Hotel

During a recent road trip round Germany we booked a few hotels via Hotels.com using exactly the same search criteria just changing the date and location, all the others were perfect and we had no complaints but upon arrival at the Holiday Inn Mannheim we were told there was no onsite parking which we had selected as part of our search on Hotels.com, which whilst annoying wouldn’t have made me write a negative review (which I have never done before) However when we got to our room, which we had booked for 2 adults and a 7 year old child, there was only a double bed and no extra bed for our daughter. So I went downstairs to reception and politely asked where the extra child bed was, only to be told by the least hotel receptionist that I would have to pay extra for a bed that I had already booked and paid for. I did explain this but there was no moving her and she told me that if we didn’t want to pay the extra money (which I didn’t out of principle) we should just all sleep in the same bed…. A double bed with two single duvets and a seven year old who spent most of the night sleeping across the bed. Needless to say we didn’t sleep much that night and we decided we would get away early. Which was quite lucky as we had a knock on the door at 8.45 from the cleaner the next morning to ask what time we were leaving (check out was midday). We loved Germany but definitely wouldn’t stay here.