Wohnen bei Tante ALMA vormals Augusta

I was very disappointed in our stay. Kids on the ground floor literally running everywhere making checking in, out, breakfast, and carrying luggage in very difficult. I believe they are housing refugees which is very kind of them but there needs to be a better way separate a living space for these families and a checking in area for hotel guests. We were skipped in line several times while trying to check in over a broken dart board, checking mail, and whatever demands the kids had at their whim. The children definitely deserve a little grace in their circumstance but it makes things hard for paying customers. Also very hard to explain to my child why she couldn’t run and play tag in the hotel hallways when the other kids were. When we checked in we were told we could only park for one of the two nights we were staying (What?!? I wasn’t aware we needed to “prebook” parking) and our room we had booked (with ac) was not available. Once I told them this was not acceptable a very helpful worker worked hard to find solutions. Unfortunately once he was off things only went down hill from there. We didn’t receive maid service. I completely understand if this is a COVID policy but we were never told we wouldn’t get it. This meant no coffee replenishment and we never had any soap in the shower. The container was empty and I was hoping the maid would catch it. I informed the gentleman at checkout and he just looked at me with a blank look and rushed me a long.

The price, space, location and friendliness was a high rating. When I dropped off my car rental late at night, I wasn’t able to reach a taxi cab. I texted a family member at the hotel and the clerk called a taxi to pick me up at car rental and drop me off at hotel. That meant a lot! The bathroom could have been cleaner but willing to live with it for price, location, space and friendliness. We got two double beds (one was a couch but was ready for us). We just needed a place for the night, and this location was near the train station. One thing is that the rooms were extremely warm. We resolved that by opening windows which made it a bit noisy as the window faced the street. We were so tired, we were just grateful to have a decent place to stay. There is parking on the street along the hotel.