Hilton Moorea Lagoon Resort and Spa

This hotel is getting dated. Our family wanted to. Visit Mo’orea for the first time but felt like prisoners here. Extremely high prices & no where near to eat some where else. No cars to rent and no where to shop. You basically are stranded at this hotel. I did not think Mo’rea would be like this but we all felt ripped off.

The service and staff were spectacular. The people working there are kind attentive fun and very helpful. My disappointment is because it is not well maintained and I blame Hilton for that not the workers. The pool was only half full during my stay. There are chunks of concrete out of the bottom of the pool, the stones on the pool deck are cracked broken or completely missing. While the rooms are beautiful, the light switches are old and scratched, the shower wand sends daggers of water at you, the bottom steps into the ocean are covered in algae. The deck is missing screws and bounces up and down when stand in one side or the other. The boardwalk to the bungalows is rickety, missing pieces of wood, screws are loose so planks are uneven and easy to trip on. For what I am paying I expect these little details to be attended to. I stayed at the Hilton in Tahiti for 1/3 the price and the amount of maintenance there is much more visible both in how the facilities look and the workers who do the work. Hilton needs to invest in the employees to maintain the property better. I came with a friend and we thought we’d be surrounded by Honeymooners. While there were some, we were surrounded by many small children instead. It’s us a very family friendly resort.

Dream stay! An absolute bucket-list experience from start to finish! The staff was so friendly and helpful, taking great care to make sure that we were happy and having the best time. The property is gorgeous, with everything you could need right there. Our overwater bungalow was beautiful, private, and super comfortable. The shower and bathtub were to-die-for and really nice to use after a day of snorkeling right off of our own little deck. We watched adorable baby black-tip reek sharks every night through our glass floor (and a couple of bigger ones-yikes!). It was a magical trip in a fabulous location that we'll never forget. We'd come back in a heartbeat!

Got off to a bad start really, when - having arrived early (11am) with our 7-month old son (increasingly hot and tired- note no communal areas of the hotel have aircon), we were told our room should be ready by 2pm at the latest (advertised check-in time) but hopefully earlier, in the end it wasn’t ready until gone 3pm and the communication was poor (“just a few more minutes”) meaning we delayed feeding him. I can understand the hotel’s right to not allow check in before 2pm, but we had a small baby and had booked the highest category of room and yet seemed to be the lowest priority (our was one of, if not the last room ready). No poolside drinks service, running out of towels poolside at 2pm, and overstretched restaurant capacity (creperie taking around an hour to serve one course) all took some sheen off. Facilities and staff were lovely but some features or service and poor organisation leave us feeling the resort is falling short of 5 star here.