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Ibis Aix en Provence Hotel

3 star hotel
Connecting rooms
8.4/10 Very Good
(620 verified Hotels.com guest reviews)
See verified family reviews (2)

About the hotel

This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a business center, and dry cleaning.

Nearby attractions

Ibis Aix en Provence Hotel is located in Grand Sud, a neighborhood in Aix-en-Provence, and is in a shopping district and near a train station. Granet Museum and Pavillon Noir are cultural highlights, and some of the area's landmarks include Fontaine Moussue and Pavillon de Vendome. Guests love the hotel's quiet location.

Popular amenities

Family friendly

Free cribs/infant beds
Outdoor pool
Snack bar/deli
Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Buffet breakfast available for a fee daily 6:30 am–10 am: eur 10.5 per person

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk

Things to do

Concerts/live shows
Evening entertainment
Outdoor pool

Outdoor

Garden
Picnic area
Pool sun loungers
Terrace

Conveniences

Elevator
Front-desk safe
Newspapers in lobby

More

Beach towels
Games
Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Aéroport de Marseille Provence
21 km from this hotel
map

Reviews that mention...

Family Reviews

for Ibis Aix en Provence Hotel
star-fullstar-emptystar-emptystar-emptystar-empty

1.5 out of 5 stars

2 reviews

Review data

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2 star reviews

50%

1 star reviews

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We have selected a sample of reviews which reflect what families have said about Ibis Aix en Provence Hotel

Latest reviews (2)

C

CL

14 Jul 2024 - 15 Jul 2024
reviewed on hcom

2 out of 5 stars

Room okay, facilities okay and staff seemed friendly. Only thing was food available from seven pm and wasn’t told food available earlier at bar. Went down after 7pm with kids and the plat du jour was a filet dorade fish dish that I didn’t think kids would cope with, looked at pizza on a bar menu and told no as it was now restaurant service. The menu I saw in the lift was quite fancy stuff and ended up me and kids didn’t get anything to eat. Nearest McDonald’s was ‘Mcdrive’ only at that time and my spoken French nowhere good enough to verbally order. If I’d known to order pizza before 7 I would have done and my own fault for not asking enough questions after a long drive. So, ask if you’ve kids in tow ask the menu options so you don’t get caught out. We skipped our paid for breakfast next morning as didn’t seem any point in bothering after not getting to eat previous night.
T

Theodore

7 Jul 2022 - 8 Jul 2022
reviewed on expedia

1 out of 5 stars

Staff were disorganized from the start of our stay. After check-in we decided to take a short nap before an evening out. About 20 minutes into the nap and we were awoken when another family entered our room. They had been issued a key and ch caked-into the same room as us! A few minutes later that family returned with one of the front desk employees to our room. The IBIS employee was very rude and she told us that we were in the wrong room-when she was the person that had issued us the room key at check-in. It was a horrible experience that was made worse by the fact that neither the employee nor her manager ever apologized to us for their mistake, our privacy being violated, nor for the rudeness we experienced from staff. Furthermore, the facilities are antiquated and housekeeping was very poor.
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