Sofitel Biarritz Le Miramar Thalassa Sea & Spa

My family booked this hotel thinking it looked like the pictures on the internet – it didn’t; the Sofitel Biarritz needs an URGENT refurbishment as it looks awful. This Sofitel property should be taken away the 5* status immediately, as in reality, it has the condition of a 3*. The carpets across the hotel are extremely old, the terrace of my room was falling apart (see pictures), and the entire outside is oxidated and looks like an old hotel in very poor condition. The pictures in my review speak for itself. If you wish to have an awful experience as I did room 412 and experience the awful holiday, book the Sofitel!

The perfect hotel for our stay as it has an indoor pool, and the outdoor pool is heated so despite overcast weather my kids were entertained. The beach was on the doorstep too. Front desk staff were so friendly and welcoming whenever approached. The staff that serviced the room were amazing, from realising which of the coffee pods I used and giving me more of those, to leaving chocolates on the pillow during turn down service, to checking bath robe sizing with us for the children. I really appreciated their contribution to making our stay so comfortable. The swimming pool life guards were also just so helpful and friendly. Room comfort....those beds and pillows, so comfy. Even the baby slept well.