Hôtel Palm - Astotel

We stayed at the Hotel Palm from July 12-20. Everything was absolutely top notch. The other reviews are legit - but the absolute best part of the Palm is the staff! They all went waaaay above and beyond ie., helping us track down lost luggage (they spent hours on the phone/internet for us), lending us money late at night when a taxi's credit card machine did not work and we had no cash, even packing us a breakfast for our early flight home. When was the last time you actually hugged the hotel staff when you left?! We did (and were not the only ones) - we were made to feel like family and are already missing Olivier and his colleagues. Cannot wait to return and will never stay anywhere else in Paris!!! Merci beaucoup!

Out of three hotels we’ve stayed at in Paris so far this trip this was our least favourite. The staff are amazing, it’s nice to have snacks but free mini bar does not mean alcohol although it was nice to have free soft drinks, juice and water as much as you’d like. The area is just ok although located close to transit. The bed was hard as a board. The hotel’s exterior is being worked on which we were not made aware at any point in the booking process so 8ish am or so till 5pm blinds closed and noise. The pictures of the two bedroom family room were deceiving and it ended up being nothing more than a shared private hallway with two separate doors to two rooms. If the maid had her closet open you were trapped and you could not exit the room. The breakfast was hot & cold choices but the bacon was always severely undercooked. The coffee machine makes hot chocolate too so every coffee ended up tasting like it had chocolate in it. As I said the only thing I really appreciated was the kindness of the staff. I probably wouldn’t stay here again unless there was a significant savings. We wished we had stayed longer at a close by property Maison Mere.