Castille Paris - Starhotels Collezione

If you’re looking for a good nights sleep, do not stay at this hotel. My family stayed in 2 rooms for 6 nights. For four nights, I listened to the doors in the hallway slam every couple of minutes. The headboard literally shook. Housekeeping would leave the linen room deadbolt on slamming the door over and over and over beginning at 7 AM. The air was broken in the room, leaving puddles of water on the floor. The toilet ran every time it was flushed, prompting us to have to jiggle the handle five minutes after every use. The shower was dreadful, big step to get in, inconsistent water pressure and temperature. The water will go from scalding to freezing over and over. The rooms are extremely small and not well apportioned. There is no luxury to be found in the rooms and the hotel desperately need a makeover. The mattress is really hard and the Pillows are much too soft. They upgraded one of our rooms to a suite after we complained. The suite was not much more quiet and included a winding staircase to get to the loft bed. Totally impracticable. We ordered room service one night and it was tasteless. The one salvation was the hotel lobby staff. They were extremely kind and courteous and did what they could but the hotel just needs a renovation. Don’t waste your money.

Incredible location, Parisian charm, and Alize is the most incredible hotel manager! She wanted to ensure our stay was perfect, and took care of any minors issue we had. Thanks to Hotel Castille this was one of our best family trips ever!