Hotel Waldorf Montparnasse

I cannot understand how this Hotel has such a high rating. The staff were mostly polite, the night porter was lovely. However, our booking was a mess, 2 adults & 3 children and nobody could join the dots about what room would suit best so we were put on 2 different floors. We then had to change one of our rooms to a smaller one, however they still wanted to charge us the same price. We got a very small reduction in the end, after a lot of arguing and messages back and forth woth Hotels.com. Also, the "family rooms" on each floor are right beside a death trap of a staircase. So, avoid at all costs if you are a family

Arriving at the reception we were given a pass key which did not work and when I asked for at least two passes for the whole family and which worked the receptionist surprised me with her answer that they are in repurchase of passes. After insisting with his manager we were provided with the two passes

My family of 6 had 2 rooms and everything was great! The beds were comfortable. We were able to navigate Paris very easily as this hotel was by 2 different metro lines.

Great staff and absolutely a hotel my family shall never revisit. Given the price and location not worth it. Our family of three were designated a ground level room with a "view" to the hotel lobby. The room was the smallest ever, just fitting a double and a bunk bed. On the day of check-out, the three of us went to the basement to enjoy breakfast before heading to the airport. For a overly simple breakfast we were charged €58 ...

We stayed at the Hotel Waldorf for 4 nights and we were very pleased with our time spent there. The staff were very welcoming and nice, they were very helpful as well. The lobby itself was quite cosy and a nice area to hang around. The family rooms were pleasantly spacious and bed was super comfy. The location was perfect for us as we needed to be close to the main train station. The area had plenty of dining and shopping options. Overall our experience was really positive and we would not hesitate to go back on our next visit.